Jheanelle Bryan
Poughkeepsie,USA
Summary
Dedicated healthcare professional and home companion with a proven track record of delivering comprehensive client support while excelling in clerical tasks, project coordination, and customer service. Expertise in time management, assignment prioritization, and conflict resolution facilitates swift handling of competing priorities while consistently striving to exceed organizational goals. Recognized for strong problem-solving abilities and adaptability, along with a commitment to continuous learning and effective communication. Poised to leverage these skills to drive team success and contribute meaningfully to organizational growth and objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DHS
Anderson Center For Autism
Staatsburg, NY
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Home Health Aide
Preferred Care At Home
Westchester, NY
06.2021 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Developed rapport to create safe and trusting environment for care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Constructed cognitively stimulating activities.
Home Health Aide
Right At Home Health Care
Hudson Valley, NY
06.2021 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Home Health Aide
Preferred Home Care Of New York
The Bronx, NY
03.2019 - 08.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
Receptionist
Pediatric Center
Kingston, Jamaica
09.2011 - 01.2017
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Provided callers with address, directions, company website and related information.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Scheduled and confirmed appointments and meetings for senior management team.
- Troubleshot copy machines and printers and scheduled service as needed.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Doctor's Assistant
Pediatric Center
Kingston, Jamaica
09.2011 - 01.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Educated parents on variety of infectious disease issues, nutrition, obesity child to improve overall health and wellness.
- Met with parents to discuss medical histories and current complaints.
- Recorded patients' health histories.
- Reviewed patient allergies, problems, medications and immunization statuses.
- Check patient's height, weight, pulse and blood pressure.
Customer Service Representative
OSCD
Kingston, Jamaica
04.2008 - 08.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Home Health Aide -
ABC Training Institute Center
The Bronx, NY01-2019
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Portmore Community College
Portmore07.2009
High School Diploma - undefined
Merl Grove High School
Kingston07.2005
Skills
- Care plan assessment
- Community integration
- Clinical quality program standards
- Patient care
- State regulations knowledge
- Behavioral Management
- Case management
- Excellent Communication
- Flexible and Adaptable
- Teambuilding
- Interpersonal Communication
- Written Communication
- Decision-Making
- Dependable and Responsible
- Training and Development
- Progress documentation
- Microsoft Word, Open Office - Excellent
- Microsoft Excel - Good
- Google Sheet - Good
- Backup and recovery - Very Good
- Outlook - Excellent
- Google Drive - Excellent
- Gmail, Outlook, Mail merge - Excellent
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Active listening
- Calm under pressure
Certification
- Licensed HHA
Timeline
DHS
Anderson Center For Autism
12.2024 - Current
Home Health Aide
Preferred Care At Home
06.2021 - Current
Home Health Aide
Right At Home Health Care
06.2021 - Current
Home Health Aide
Preferred Home Care Of New York
03.2019 - 08.2021
Receptionist
Pediatric Center
09.2011 - 01.2017
Doctor's Assistant
Pediatric Center
09.2011 - 01.2017
Customer Service Representative
OSCD
04.2008 - 08.2011
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Portmore Community College
High School Diploma - undefined
Merl Grove High School
Home Health Aide -
ABC Training Institute Center