Samantha Vajda
Denison
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
DHS Site Coordinator
Communities In Schools of Dallas Region
Dallas
05.2024 - Current
- Developed partnerships with schools and community organizations to enhance resources.
- Managed volunteer recruitment and training to support program initiatives.
- Coordinated individual assessments to identify strengths and areas for improvement.
- Implemented adaptive strategies to support clients' daily living activities.
- Trained clients in effective problem-solving techniques for real-life scenarios.
- Monitored client progress and adjusted plans based on feedback and observations.
- Helped clients to build and recognize strengths and self-worth.
- Promoted development of positive social skills by modeling appropriate behavior.
- Taught clients about job search techniques and interview skills.
Adolescent Case Manager
Texoma Community Center
Sherman
04.2022 - 05.2024
- Developed individualized care plans for adolescents with mental health challenges.
- Coordinated support services with families and community resources.
- Conducted assessments to identify clients' needs and strengths.
- Facilitated support groups to encourage peer interaction and emotional expression.
- Monitored client progress and documented changes in behavior and needs.
- Collaborated with families to develop strategies for effective communication and support.
- Educated clients on coping skills and resources for managing challenges.
- Managed crisis situations through de-escalation techniques and problem-solving strategies.
- Conducted assessments to identify client strengths, needs, and goals.
- Adhered to all agency policies related to confidentiality of client information.
- Actively participated in clinical staff meetings to discuss cases and review best practices.
- Attended trainings related to evidence-based practices for working with adolescents.
- Provided transportation for clients when needed to appointments or activities outside the facility.
Store Manager
Dollar General Market
Tom Bean
01.2020 - 05.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Corrected operational discrepancies by developing and executing process improvements.
- Boosted sales by 105% by cultivating customer rapport and delivering superior customer service.
Executive Team Leader
Target
Sherman
11.2012 - 01.2020
- Coached employees to help each reach true potential and grow skill sets.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
- Upheld open door policy to help employees feel comfortable voicing concerns.
- Listened to concerns, criticisms and suggestions of staff and improved company policy accordingly.
- Set and implemented ambitious objectives and strategic growth plans.
- Developed and executed business strategies to achieve short and long-term revenue objectives.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Strengthened company business by leading implementation of new projects and procedures.
- Established clear and effective policies for standardization across different areas of operations.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Accountable for AP/HR/Sales floor/Logistics including overall customer satisfaction.
- Evaluated performance of logistics and made proactive adjustments to improve results.
- Boosted morale by holding Daily Huddle events, including luncheons and conferences to address concerns one-on-one.
Lead Psychiatric Technician
Vista Health
Fayetteville
07.2009 - 05.2012
- Effectively managed daily charting for each patient.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Delivered counseling services, including one-on-one, group therapy and educational groups to average of 20 or more patients per day.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Work Study Student
Northwest Arkansas Crisis Center
Springdale
05.2006 - 07.2008
- Answered hotline calls for persons in crisis.
- Offer deescalation, therapeutic communication, and/or resources in the community they might need.
- Documented every call and filed all paperwork in a timely manner.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Contributed to development, planning and completion of project initiatives.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
Work Study Student
Seven Hills Homeless Shelter
Fayetteville
01.2005 - 05.2006
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
Education
Bachelor of Arts - Sociology And Criminal Justice
University of Arkansas, Fayetteville
Fayetteville, AR 01.2005 - 12.2014
Skills
- Employee supervision and motivation
- Store operations oversight
- Store opening and closing procedures
- Sales professional
- Care plan development
- Crisis intervention
- Community resource coordination
- Mental health support
- Problem solving
- Effective communication
- Conflict resolution
- Active listening
- Needs assessment
- Case management
- Documentation proficiency
- Empathy and compassion
- Progress evaluations
Timeline
DHS Site Coordinator
Communities In Schools of Dallas Region
05.2024 - Current
Adolescent Case Manager
Texoma Community Center
04.2022 - 05.2024
Store Manager
Dollar General Market
01.2020 - 05.2022
Executive Team Leader
Target
11.2012 - 01.2020
Lead Psychiatric Technician
Vista Health
07.2009 - 05.2012
Work Study Student
Northwest Arkansas Crisis Center
05.2006 - 07.2008
Bachelor of Arts - Sociology And Criminal Justice
University of Arkansas, Fayetteville
01.2005 - 12.2014
Work Study Student
Seven Hills Homeless Shelter
01.2005 - 05.2006