Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Soledad Hernández

Denver

Summary

Site management professional with proven track record in coordinating site operations and maintaining smooth workflow. Skilled in logistics, scheduling, and resource management with strong focus on team collaboration and achieving results. Adaptable to changing needs and highly dependable, leveraging effective communication and problem-solving abilities to drive success. Known for fostering productive work environment and consistently delivering on goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Site Coordinator

LabCorp
03.2024 - Current
  • Coordinate logistics for specimen collection, ensuring efficient process flow and adherence to protocols.
  • Manage patient flow, wait times to optimize operational efficiency.
  • Train new personnel on venipunctures, laboratory procedures and safety standards.
  • Monitor inventory levels of supplies, facilitating timely reordering to prevent shortages.
  • Ensure team maintains +50% credit card captures, and higher NPS score.
  • Promote a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.

Patient Service Technician

LabCorp
03.2023 - 03.2024
  • Coordinated patient intake processes, ensuring accurate documentation and data entry of physicians lab orders.
  • Implemented patient follow-up procedures, improving communication and satisfaction levels among clients.
  • Collaborated with healthcare providers to streamline patient care workflows and reduce wait times for lab work.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Collected time of service payments and issued receipts when applicable.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Hemodialysis Patient Care Technician/Administrative Assistant

DaVita
06.2022 - 01.2023
  • Administered patient treatments, ensuring adherence to safety protocols and quality standards.
  • Monitored vital signs, documenting changes to inform clinical staff and enhance patient care.
  • Coordinated with nursing staff to develop individualized care plans for patients undergoing hemodialysis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Home Health Aide

Private Client
01.2020 - 04.2022
  • Assisted client with daily living activities, ensuring comfort and well-being.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patient.
  • Monitored patient vitals and reported changes to healthcare professionals and family promptly.
  • Provided social interaction and stimulation to patient to help avoid depression and anxiety.
  • Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted client with daily living activities, enhancing their independence and quality of life.

Workup and Donor Operations Specialist

Vitalant
09.2014 - 12.2019
  • Coordinated and managed the scheduling of marrow and stem cell donation of +10 clients per month,
  • Scheduled physical exams, and medical clearance process of donors, while reviewing results, and determining suitability, and eligibility.
  • Completed required documentation and essential paperwork within vital timelines set by transplant centers for bone marrow or stem cell donations.
  • Handled and collected blood specimens from clients, verified prescription of stem cells, and bone marrow specimens.
  • Computed dosage of Filgrastim administration prescriptions, and performed medical screening for each eligible donor.
  • Supported creation of contracts between laboratories, blood centers, clinics to conduct venipunctures, and physicals for out of state donors.

Community Engagement Representative

Vitalant
06.2009 - 09.2014
  • Developed community outreach programs to increase engagement and awareness of bone marrow registration and donation initiatives.
  • Collaborated with local organizations to enhance partnerships and recruit +4,000 potential bone marrow donors a year in Colorado and Wyoming to the National Marrow Donor Program.
  • Worked diligently with patients in need of stem cell transplants to facilitate educational workshops, registration and fundraising drives through the community.
  • Coordinated volunteer recruitment efforts, ensuring adequate staffing for events and campaigns.
  • Raised over $100,000 each year to help cover tissue typing costs for new registry members while building partnerships with organizations.
  • Conducted presentations at local events, promoting awareness of organizational goals and objectives within the community.

Site Supervisor/Team Lead

Bonfils Blood Center
03.2007 - 03.2009
  • Supervised daily site operations, ensuring adherence to safety protocols and regulations.
  • Managed and monitored +10 employees, while developing training programs for new employees, emphasizing safety practices and operational procedures.
  • Coordinated project timelines, resources, and personnel to achieve operational efficiency.
  • Mentored junior staff, fostering skill development and enhancing team performance.
  • Implemented process improvements that increased workflow efficiency and reduced delays.
  • Effectively developed tactics with management to consistently meet the monthly targeted goal of +400 units.

Education

Associate of Arts - Public Health

Arapahoe Community College
Littleton, CO
05-2024

Certificate - Medical Assistant

Concorde Career College
Denver, CO
10-2002

Skills

  • Staff supervision

  • Staff training

  • Compliance monitoring

  • Safety enforcement

  • Team building

  • Improvement implementation

  • Team leadership and motivation

  • Critical thinking

  • Decision-making

  • Clear communication

  • Workflow management

  • Employee training

Accomplishments

  • Achieved decreased amount of recollects by ensuring staff are following processes, procedures and delivering venipunctures with accuracy and efficiency.
  • Achieved higher NPS scores through promoting positive patient experience, and clear communication.
  • Collaborated with supervisor in the development of a more streamlined processing lab to increase productivity and safety of specimens.
  • Received the Lean Six Sigma Yellow Belt for Healthcare Training

Certification

  • PLUS Champion Training - March, 2024

Languages

Spanish
Full Professional

Timeline

Site Coordinator

LabCorp
03.2024 - Current

Patient Service Technician

LabCorp
03.2023 - 03.2024

Hemodialysis Patient Care Technician/Administrative Assistant

DaVita
06.2022 - 01.2023

Home Health Aide

Private Client
01.2020 - 04.2022

Workup and Donor Operations Specialist

Vitalant
09.2014 - 12.2019

Community Engagement Representative

Vitalant
06.2009 - 09.2014

Site Supervisor/Team Lead

Bonfils Blood Center
03.2007 - 03.2009

Associate of Arts - Public Health

Arapahoe Community College

Certificate - Medical Assistant

Concorde Career College

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