Jhelenny Tavares
Summary
Proven Games Sales Associate at Dorney Park, adept in enhancing customer satisfaction and team productivity through exceptional service and organizational skills. Excelled in engaging diverse customers, effectively managing stock, and resolving complaints with patience, significantly contributing to a positive work environment. Demonstrates reliability and active listening, ensuring high levels of customer loyalty and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Games Sales Associate
Dorney Park
05.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Made recommendations for additions or discontinuations based on market trends and customer feedback.
- Assisted customers with game selections based on their interests, maximizing satisfaction with purchases made.
- Performed, card transactions to complete customer purchases.
Education
High School Diploma -
William Allen
Allentown, PA06.2024
Certificate of Recognition - Marketing & Entrepreneurship
Lehigh Career & Technical Institute
Schnecksville, PA05.2024
Skills
Patience and Empathy
Reliability and punctuality
Reliable and Responsible
Customer Assistance
Organizational Skills
Active Listening
Effective Communication
Stocking
Safety and Cleanliness Standards
Engaging with Diverse Customers
Professionalism
Accomplishments
- Took Cosmetology at Lehigh Career & Technical Institution (LCTI) for a year
- Won 2nd place on Principles of Marketing in 2021 DECA District 7 competition
- Won 5th place on Human Resources & Management in 2022 DECA District 7 competition
Certification
CareerSafe Certificates:
- Communication Skills Training
- Human Resource Management Training
- Time Management Training
- Teamwork Skills Training
- Critical Thinking Skills Training
- OSHA 10-Hour General Industry Course
Additional Information
- Participated in a fund raiser from LCTI at Dorney Park
- Experienced in children's care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Games Sales Associate
Dorney Park
05.2022 - 09.2023
High School Diploma -
William Allen
Certificate of Recognition - Marketing & Entrepreneurship
Lehigh Career & Technical Institute