Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jhemina Novembre

Sanford,FL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Account Service Representative

JPMorgan Chase
04.2024 - Current
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.
  • Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
  • Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
  • Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.

Flight Attendant

AmericanAirlines
05.2023 - 04.2024
  • Commended for rapid problem-solving, decisive life-saving interventions, and the capability to reassure anxious passengers in high-stress situations during in-flight medical incidents and emergencies
  • Acknowledged for exceptional service and a dedicated commitment to exceeding passenger expectations by attending to their safety, comfort, and overall well-being
  • Collaborate with the cabin crew to ensure a seamless and efficient passenger experience, including assistance with boarding and disembarking
  • Ensure compliance with FAA regulations and company policies for in-flight operations and safety procedures
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Front Desk Coordinator

First Service Residential
11.2021 - 05.2023
  • Revised the policies for front desk personnel, ensuring strict adherence to condominium regulations
  • Supervised the front desk staff, guaranteeing timely completion of all necessary paperwork
  • Created a training program for front desk personnel to enhance their customer service skills and improve guest satisfaction
  • Ensured that all front desk personnel are trained on condominium regulations and policies to provide excellent service to residents and guests

Front Desk Agent/Front Desk Supervisor

NobleHouseResorts
07.2020 - 11.2021
  • Greeted guests at the front desk with warm and engaging conversations during the check-in procedure
  • Managed package receipt, recorded deliveries, and efficiently distributed them to the appropriate individuals
  • Collaborated closely with housekeeping and maintenance teams to promptly address and resolve building and room-related concerns
  • Entered customer information into reservations systems and kept them updated to reflect any room changes
  • Handled incoming office phone calls and emails, scheduling appointments, providing information, and meticulously documenting details
  • Maintain a high level of professionalism and provide exceptional customer service to all guests, ensuring their needs and concerns are addressed promptly and effectively

Education

Hospitality Management -

Broward College

Skills

  • Leadership
  • Customer Service
  • Customer Complaint Resolution
  • Strategic Thinking
  • Training
  • Coaching
  • POS Systems
  • Team Collaboration

Languages

French
Professional Working

Timeline

Account Service Representative

JPMorgan Chase
04.2024 - Current

Flight Attendant

AmericanAirlines
05.2023 - 04.2024

Front Desk Coordinator

First Service Residential
11.2021 - 05.2023

Front Desk Agent/Front Desk Supervisor

NobleHouseResorts
07.2020 - 11.2021

Hospitality Management -

Broward College

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Jhemina Novembre