Jhenelle Hacker
Saint Albans,USA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asylum Mission
Army of the United State
08.2023 - Current
Lead Security
Arrow Security
04.2023 - 09.2023
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
- Improved communication within the team by establishing regular meetings and fostering open dialogue.
- Reduced response times to incidents through rigorous training exercises and efficient resource allocation.
EMS
Senior Care
12.2022 - 02.2023
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
Security Guard
Inter-Con Security
09.2022 - 04.2023
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Improved response time to incidents by maintaining clear communication channels with team members.
NYC National Guard
Army National Guard
02.2022 - Current
Traffic Management
Allied Universal Aviation Security
01.2021 - 03.2022
- Conducted traffic studies to gather data, informing decision-making and traffic management planning.
- Work with team members to accomplish a particular goal.
Recreation Department, Nurse Liaison & Receptionist
Margaret Tietz Nursing and Rehabilitation Center
05.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Golden Krust Caribbean Bakery & Grill - Queens, NY
04.2018 - 03.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Social Media (Marketing Team)
The Forgie Group (Real Estate)
06.2019 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
EMT -
Emergency Care Program
01.2022
Basic Training and Advanced Individual Training -
US Army
01.2022
Security Guard -
Christie Security Training School
01.2020
High School Equivalency Diploma -
The State Education Department
01.2018
Engineering -
Broward College
01.2015
6 CXC Subject (English, Mathematics, Social Studies, Principal of Business, Principal of Business and Electrical Document Preparation Document) -
Marcus Garvey Technical High School
Skills
- Computer Literate- Microsoft Word, Excel, PowerPoint, Spreadsheet and Numbers
- Language- English and Jamaican Creole
- Time Management
- Quality Assurance
- Organizational Skills
Certification
- Data Operation
- Security Guard License
- F01 Certificate
- ATSSA (Certified Flagger)
- Drivers Licenses
- Military 88M
- NYC EMT
References
- Anthony Perry, 1 (773) 816-7043
- Rawle Allicock, 1 (347) 742-9494
- Chavion Clarke, 1 (646) 236-1427
Timeline
Asylum Mission
Army of the United State
08.2023 - Current
Lead Security
Arrow Security
04.2023 - 09.2023
EMS
Senior Care
12.2022 - 02.2023
Security Guard
Inter-Con Security
09.2022 - 04.2023
NYC National Guard
Army National Guard
02.2022 - Current
Traffic Management
Allied Universal Aviation Security
01.2021 - 03.2022
Recreation Department, Nurse Liaison & Receptionist
Margaret Tietz Nursing and Rehabilitation Center
05.2020 - 02.2021
Social Media (Marketing Team)
The Forgie Group (Real Estate)
06.2019 - 08.2019
Golden Krust Caribbean Bakery & Grill - Queens, NY
04.2018 - 03.2020
EMT -
Emergency Care Program
Basic Training and Advanced Individual Training -
US Army
Security Guard -
Christie Security Training School
High School Equivalency Diploma -
The State Education Department
Engineering -
Broward College
6 CXC Subject (English, Mathematics, Social Studies, Principal of Business, Principal of Business and Electrical Document Preparation Document) -
Marcus Garvey Technical High School