Jhenelle Riley
East Elmhurst,NY
Summary
Customer service expert with 10+ years in the hospitality industry. Known for excelling in high-pressure situations and ensuring customer satisfaction. Strong background in bartending, serving, and handling financial transactions with a focus on customer relations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Brooklyn Chop House Times Square
New York, NY
05.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and repeat visits.
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Lagos NYC
Times Square, NY
06.2024 - 11.2024
- Delivered exceptional dining experiences in a high-volume, upscale restaurant.
- Accurately took and processed orders, ensuring prompt and correct delivery.
- Managed large parties and VIP guests, providing attentive and personalized service.
- Maintained a clean and organized workstation, following all health and safety regulations.
- Handled cash and credit transactions, ensuring accuracy and efficiency.
Bartender/Server
Dos Caminos
Times Square, NY
11.2023 - 01.2024
- Crafted and served high-quality cocktails and beverages in a fast-paced environment.
- Assisted servers by preparing drinks quickly and accurately for customer orders.
- Provided menu recommendations and educated guests on beverage pairings.
- Maintained cleanliness of the bar and ensured compliance with alcohol regulations.
- Processed transactions and balanced cash registers at the end of shifts.
Server/Bartender
Kakes NYC
Long Island City, NY
09.2023 - 01.2024
- Managed high-volume service while ensuring customer satisfaction.
- Mixed and served specialty cocktails, ensuring consistency and quality.
- Assisted with event setups, ensuring seamless service for private functions.
- Maintained stock levels and performed daily inventory checks.
- Trained new staff on service protocols and customer engagement techniques.
Bartender
Astoria World Manor
Astoria, NY
05.2023 - 08.2023
- Provided bar service for large-scale events and weddings.
- Created signature cocktails and managed drink orders efficiently.
- Engaged with guests to create a welcoming and enjoyable atmosphere.
- Maintained compliance with health, safety, and alcohol service regulations.
- Assisted with event breakdown and ensured proper cleanup procedures.
Bartender
Renaissance Event Hall
Long Island City, NY
11.2022 - 05.2023
- Operated as lead bartender for private and corporate events.
- Collaborated with event planners to curate beverage menus for clients.
- Managed high-volume drink orders while maintaining excellent service quality.
- Supervised junior bartenders and ensured adherence to service standards.
- Maintained accurate inventory records and reported stock shortages.
Server
TRU Astoria
Astoria, NY
07.2022 - 10.2022
- Provided friendly and professional service in a busy restaurant setting.
- Assisted guests with menu selections and special dietary requests.
- Worked closely with kitchen staff to ensure accurate and timely order delivery.
- Maintained table cleanliness and reset tables efficiently for incoming guests.
Bartender/Server
Krave Café and Grill
Astoria, NY
04.2022 - 07.2022
- Mixed and served a variety of cocktails, coffee drinks, and specialty beverages.
- Assisted with food service while maintaining high customer engagement.
- Managed daily bar operations, including inventory tracking and restocking.
- Ensured compliance with food safety and alcohol service regulations.
Server
Taj Lounge II
New York, NY
11.2019 - 03.2020
- Provided high-end service in a busy lounge setting, ensuring guest satisfaction.
- Assisted with VIP and bottle service, catering to high-profile clientele.
- Managed table reservations and coordinated with staff to optimize seating.
- Maintained a clean and organized service area while adhering to safety regulations.
Universal Banker
Santander Bank
Astoria, NY
05.2016 - 01.2019
- Assisted clients with personal banking needs, including account management and loan applications.
- Conducted financial assessments to recommend suitable banking products.
- Processed customer transactions while ensuring compliance with security protocols.
- Developed relationships with clients to enhance customer loyalty and satisfaction.
- Identified fraud risks and took appropriate measures to prevent financial losses.
Teller
Citibank N.A.
New York, NY
05.2013 - 01.2015
- Processed daily financial transactions, including deposits, withdrawals, and wire transfers.
- Assisted customers in understanding banking products and services.
- Ensured strict adherence to cash handling procedures and security regulations.
- Provided solutions to client inquiries, resolving issues efficiently.
- Supported sales efforts by referring clients to banking specialists.
Teller
Chase Bank
New York, NY
01.2011 - 12.2011
- Conducted financial transactions while maintaining accuracy and efficiency.
- Promoted bank services and advised customers on financial solutions.
- Followed strict operational and regulatory policies to protect client assets.
- Assisted with fraud detection and prevention by identifying suspicious transactions.
- Delivered excellent customer service, ensuring a positive banking experience.
Education
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Plaza College
Forest Hills, NY01.2021
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Long Island City High School
Long Island City, NY06.2007
Skills
- Customer service & interpersonal skills
- Cash handling & POS system proficiency
- High-volume service & multitasking
- Sales and upselling techniques
- Inventory management & stock control
- Strong organization & time management
- Proficient in Microsoft Office (Word, Outlook)
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Menu memorization
- High volume dining
Certification
- TIPS Certification
- Food Handlers Certification
- ATAP Certification
Timeline
Server
Brooklyn Chop House Times Square
05.2025 - Current
Server
Lagos NYC
06.2024 - 11.2024
Bartender/Server
Dos Caminos
11.2023 - 01.2024
Server/Bartender
Kakes NYC
09.2023 - 01.2024
Bartender
Astoria World Manor
05.2023 - 08.2023
Bartender
Renaissance Event Hall
11.2022 - 05.2023
Server
TRU Astoria
07.2022 - 10.2022
Bartender/Server
Krave Café and Grill
04.2022 - 07.2022
Server
Taj Lounge II
11.2019 - 03.2020
Universal Banker
Santander Bank
05.2016 - 01.2019
Teller
Citibank N.A.
05.2013 - 01.2015
Teller
Chase Bank
01.2011 - 12.2011
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Plaza College
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Long Island City High School