Jhenia Joseph
Mesa,Az
Summary
I am versatile and open to expanding my skill set. I pride myself on being multi-purposeful, eager to take on new challenges, and continually learn. My adaptability allows me to contribute effectively in various capacities, making me a valuable asset to any team or organization.
While excelling in customer service, I am also open to diversifying my expertise and taking on responsibilities that extend beyond traditional roles. Whether it's learning about different aspects of the business, acquiring new skills, or embracing innovative approaches, I am proactive in broadening my knowledge base. This versatility enables me to seamlessly transition between roles and contribute to different facets of the company's operations.
In essence, my commitment to ongoing learning and versatility positions me as not just a Customer Service Representative but as a dynamic professional ready to take on diverse challenges and contribute to the overall success of the team and organization.
Overview
6
6
years of professional experience
Work History
Lead Front Desk Receptionist
Elements Massage
Mesa, Arizona
02.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front End Services TA
Walmart
San Tan Valley, AZ
05.2023
- Assists with inventory management
- Money Management such as such money orders, cashing checks, etc
- Greets Customers in a friendly manner
- Operate Cash Registers
- Grabs cash tills
- Assists with customer services
- Manage returns, and refunds
- Total Purchases of cash, credit, debit, etc.
Crew Member
Taco Bell
San Tan Valley, AZ
08.2022 - 04.2023
- Operate cash registers
- Interacting with customers while accepting orders
- Clean food preparation
- Balance and payments and receipts in cash registers
- Perform cleaning duties such wiping tables, and mopping.
Cashier
Safeway
Florence, AZ
09.2021 - 03.2022
- Excellent Customer Service
- Scan Items and Collect payments
- Bags Purchases if needed
- Greet Customers when entering or leaving place of business
- Issue change, receipts, refunds, etc.
Sales Associate
Claire's
Mesa, AZ
04.2019 - 03.2020
- Customers are greeted and received in a friendly manner
- Total purchases, Processes checks, cash, credit, and debit cards
- Assists with inventory management
- Answers questions from customers.
Education
High School Diploma -
05.2021
High School Diploma -
Red Mountain High School
7301 East Brown Road, Mesa, AZ 8520705-2021
Skills
- Product Knowledge
- Data Collection
- Call Management
- Complaint Handling
- De-Escalation Techniques
- Upselling
- Sales Development
- Inventory Control
- Teamwork and Collaboration
- Listening Skills
- Stocking and Receiving
- Cold-Calling
- Cash Handling
- Retail Store Operations
- Relationship Building
- Cash Register Operation
- Problem-Solving Skills
- Service-Oriented
- Verbal/Written Communication
- Goal-Oriented
- Time Management
- Inventory Tracking
- Superb Time Management
- Reading Comprehension Skills
- Money Handling
- Money Transfer Systems
- Customer Assistance
- Filing System Management
- Call Handling
- Calendar Management
- Basic Accounting
- Cash Management