Celeste Sanchez
Summary
Results-driven professional with extensive experience in customer service and medical billing within a dermatology setting. Proven track record as Lead Front Desk Receptionist, recognized for high productivity and efficient task management. Expertise in appointment scheduling, conflict resolution, and enhancing front desk operations. Strong communication and problem-solving skills contribute to improved guest experiences and team success.
Overview
12
12
years of professional experience
Work History
Lead Front Desk Receptionist
US DERMATOLOGIST
League City
08.2023 - Current
- Greeted and welcomed guests, ensuring a positive first impression.
- Maintained organized front desk operations by scheduling appointments and managing calls.
- Developed communication protocols to streamline front desk workflow.
- Acted as liaison between customers and internal teams to enhance satisfaction.
- Trained new hires on receptionist responsibilities, including phone etiquette and visitor engagement.
- Performed data entry tasks using Microsoft Office Suite and contact management systems.
- Scheduled and confirmed appointments for clients and staff efficiently.
- Provided onboarding assistance to new employees, explaining company policies and procedures.
Clerk I
Turner Industries
Pasadena
07.2022 - 10.2022
- Perform basic clerical functions including but not limited to filing, copying, binding reports, checking reports, typing and checking documentation, invoices and correspondence, proofread records or forms and process general administrative work for example, time sheets, vacation requests etc.
Office Manager
South Belt Wellness and Injury Center
Houston
10.2014 - 06.2022
- Responsible for ensuring office protocols are followed to maintain our clinic operations run smoothly, manage customer service, obtain medical records as needed for patients while following HIPPA regulations, correspond and communicate directly with various auto insurance companies and attorneys regarding personal injury accounts, manage and balance all account records for our clinic.
Medical Billing and Coding Externship
Omega Billing
Webster
04.2013 - 07.2013
- ICD 9 and CPT billing and coding, preparation and processing of claims all while performing clerical duties during office hours I.E. answering phones, scheduling and assisting the front and back office.
Education
Esthetics Program - Certified
San Jacinto College
So. Houston, TX12.2021
Medical billing and coding specialist - Graduate
Texas School of Business
Friendswood, TX03.2013
Prerequisite studies for Radiology Technician Program -
San Jacinto Central
Pasadena, TX01.2010
Internship for skill application on reflexology of the foot - Certified
Texas School of Massage
Webster, TX01.2008
Skills
- Customer service excellence
- ICD-10 proficiency
- CPT coding expertise
- Insurance verification and pre-authorizations
- Claims preparation and processing
- Accounts receivable management
- Medical terminology knowledge
- HIPAA compliance
- Medical and billing records maintenance
- Medisoft software proficiency
- Microsoft Office applications
- CPR certification
- Appointment scheduling skills
- Employee training and development
- Insurance coordination
Timeline
Lead Front Desk Receptionist
US DERMATOLOGIST
08.2023 - Current
Clerk I
Turner Industries
07.2022 - 10.2022
Office Manager
South Belt Wellness and Injury Center
10.2014 - 06.2022
Medical Billing and Coding Externship
Omega Billing
04.2013 - 07.2013
Esthetics Program - Certified
San Jacinto College
Medical billing and coding specialist - Graduate
Texas School of Business
Prerequisite studies for Radiology Technician Program -
San Jacinto Central
Internship for skill application on reflexology of the foot - Certified
Texas School of Massage
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