Chiara Stiles

• Trained new staff in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
• Implemented new organizational systems,resulting in reduced clutter and improved workflow efficiency.
• Managed front desk operations including booking appointments, greeting guests, processing payments, maintaining accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
• Assisted in development of promotional strategies aimed at increasing overall occupancy rates during the slower seasons.
• Organized racks and shelves to maintain store visual appeal, answered customer questions about products and services and promoted key items.
• Contributed to increased salon revenue by cross-selling additional services and retail products.
• Fostered long-term relationships with guests who frequently returned due to personalized experiences provided during their stays.
• Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs and spa.

• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Loaded, unloaded, and moved material and tools to and from storage and production areas.
• Gathered and disposed of worksite debris to remove safety hazards during construction projects.
• Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
• Organized and distributed supplies and tools to the construction team to maintain job site productivity and ensure easy access.

• Acted as Assistant Coach for our own younger teams by enhancing their skills through targeted drills, strength training, and individualized coaching as well as monitoring and evaluating their performance to identify weaknesses and provide feedback for further improvement.
• Managed equipment inventory and maintenance needs for all teams and coaches.
• Organized detailed practice schedules, ensuring optimal time management for drills, conditioning, and skill-building exercises.
• Increased donor engagement by developing and implementing targeted fundraising campaigns.

• Prepared and served meals and baked goods to children and adults, ensuring adherence to dietary guidelines and food safety standards.
• Maintained cleanliness and orderliness of outdoor areas and main indoor spaces, contributing to a welcoming and hygienic environment for all center visitors.
• Provided attentive care and support to children aged 3-11, addressing their needs and engaged with them through structured play activities, crafts, and educational games, promoting a safe and supportive environment.

Attended Sandpoint for Freshman Year

Graduating a Year Ahead

• Professional Development: Neuroscience of Attention and Memory & Applied Behavior Analysis
• Professional Development: Excel for Business Analysts
• Relevant Coursework: Customer Care Skills and Telephone Etiquette & Diploma in Customer Services
• Relevant Coursework: Fundamentals of Professional Cleaning & Housekeeping Tasks and Procedures
• Relevant Coursework: Food Safety and Hygiene & Diploma in Food Safety
• Relevant Coursework: Barista and Coffee Making