Lola Jobin
Boulder,CO
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Spa Attendant
The Dragontree Spa and Sanctuary
07.2022 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Also worked as spa attendant which is in charge of maintaining the cleanliness and appearance of the spa and sanctuary space
- Maintain the chemicals and pH of the cold plunge pools and hot tub to ensure state and local laws are compliant.
Marketing Associate
Perlick Mind Bodywork
04.2023 - 07.2023
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Cashier
Whole Sol
09.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Boulder High School
Boulder, CO05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
Accomplishments
- Visited London and Paris with Girl Scout Troupe in 2022 (active member since 2019)
- Lindsey Von Scholarship Recipient to attend Kenesis Dance Academy 2019-2020
Timeline
Marketing Associate
Perlick Mind Bodywork
04.2023 - 07.2023
Front Desk Receptionist/Spa Attendant
The Dragontree Spa and Sanctuary
07.2022 - 10.2024
Cashier
Whole Sol
09.2021 - 05.2022
High School Diploma -
Boulder High School
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