Jhenifer Munoz
Irvington
Summary
Dynamic fulfillment expert with a strong background in inventory management and customer service. Proven track record of optimizing workflows and leading team training initiatives to drive operational efficiency and enhance fulfillment accuracy.
Results-driven professional with expertise in packing and shipment preparation. Recognized for enhancing process efficiency and maintaining high standards of customer service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Fulfillment Expert
Target
East Hanover, NJ
05.2023 - Current
- Operated and maintained fulfillment equipment to ensure efficient processing of inventory.
- Coordinated daily workflow to meet operational demands and optimize productivity within the team.
- Assisted in training new team members on safety protocols and fulfillment procedures.
- Streamlined inventory management processes, enhancing accuracy in stock levels and order fulfillment.
- Monitored performance metrics, identifying areas for improvement to increase overall efficiency in operations.
- Led initiatives to enhance customer satisfaction through timely and accurate order fulfillment processes.
Restaurant Waiter
Bonchon Chicken
Union, NJ
01.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new waitstaff on menu knowledge and service protocols to enhance team performance.
- Assisted in maintaining cleanliness and organization of service area.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new cashiers on register operations and customer interaction best practices.
- Conducted cash drawer audits to ensure accuracy and accountability at shift end.
- Delivered exceptional customer service in fast-paced dining environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Boba Barista
Kung Fu Tea
Union, NJ
08.2022 - 10.2022
- Prepared specialty beverages according to established recipes and customer preferences.
- Operated point-of-sale system for efficient order processing and payment collection.
- Maintained cleanliness and organization of workstations and service areas.
- Trained new baristas on beverage preparation techniques and customer service standards.
Cashier
Extra Supermarket
Maplewood, NJ
03.2021 - 01.2022
- Monitored inventory levels and communicated discrepancies to management for timely restocking.
- Implemented process improvements that enhanced transaction speed and accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bergen Community College
Paramus, NJSkills
- Returns handling
- Packing expertise
- Time management
- Shipment preparation
- Order picking
- Team collaboration
- RFID scanning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fulfillment Expert
Target
05.2023 - Current
Boba Barista
Kung Fu Tea
08.2022 - 10.2022
Restaurant Waiter
Bonchon Chicken
01.2022 - 08.2023
Cashier
Extra Supermarket
03.2021 - 01.2022
Bergen Community College