Jherica Jones
Albuquerque,NM
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
10
10
years of professional experience
Work History
Sales Associate /Retail Cashier
BIG 5, Big 5 Sporting Goods
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Warehouse Associate
KPower Global Industries
08.2024 - 09.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including packing, shipping, gift wrapping, machine operator/maintenance, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
Aquatics Expert /Guest Experience Specialist
Petco Animal Supplies Stores Inc.
06.2024 - 08.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- . Fostered a welcoming environment that encouraged positive word-of-mouth referrals and repeat business.
- . Ensured adherence to brand standards throughout all aspects of day-to-day operations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Retail Merchandise Processor
Goodwill Industries Of Arizona
05.2024 - 07.2024
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
- Sorted, priced and stocked merchandise on sales floor.
- Contributed to achieving sales targets by ensuring prompt processing of in-demand merchandise items.
In-Home Care Provider
CDS In Texas AND DSSW(Disability Services of the SouthWest)
12.2021 - 05.2022
- Housekeeping, Meal Preparation, Bills management, health & hygiene maintenance, transferring assistance, dressing & changing, Bathing Support, HIPAA Compliance, heavy lifting, shopping, on call
Customer Service Representative
Thomas L. Cardella & Associates
06.2020 - 10.2021
- Outbound calls, customer representative, callbacks, sales Quota, customer service, product knowledge, computer & program skills, sales processing, note taking, client confidentiality
Artisan Baker/Bakery Clerk
Lowe’s Signature Market
05.2019 - 03.2020
- Artisanal bread making, pastry decorating, deck oven & baking equipment, order taking, menu memorization, time management, work space maintenance, food safety, display inventory, shift lead/keyholder, heavy lifting
Store Associate
PETSENSE
04.2019 - 09.2019
- Cash register, stocking/blocking, drawer counting, opening/closing procedure, animal grooming, customer assistance, client relationships, answering phone, heavy lifting, pallette breakdown/making
Janitorial
NORTHEAST FEED
03.2015 - 10.2018
- Custodial bathroom duties, animal handling, medical & daily animal care, customer assistance, product knowledge & experience, repeat clients, answering phone, heavy lifting, stocking/facing, palette breakdown/making
Education
High School Diploma -
High School Diploma -
Irvin High School
El Paso, TX05-2018
Skills
- Conflict Resolution
- Product Promotion
- Telephone Service
- Monetary Transactions
- Food Handlers License
- Basic Life Support License
- Animal Handling
- Animal Medical Knowledge
- Housekeeping tasks
- Compassionate caregiving
Timeline
Sales Associate /Retail Cashier
BIG 5, Big 5 Sporting Goods
10.2024 - Current
Warehouse Associate
KPower Global Industries
08.2024 - 09.2024
Aquatics Expert /Guest Experience Specialist
Petco Animal Supplies Stores Inc.
06.2024 - 08.2024
Retail Merchandise Processor
Goodwill Industries Of Arizona
05.2024 - 07.2024
In-Home Care Provider
CDS In Texas AND DSSW(Disability Services of the SouthWest)
12.2021 - 05.2022
Customer Service Representative
Thomas L. Cardella & Associates
06.2020 - 10.2021
Artisan Baker/Bakery Clerk
Lowe’s Signature Market
05.2019 - 03.2020
Store Associate
PETSENSE
04.2019 - 09.2019
Janitorial
NORTHEAST FEED
03.2015 - 10.2018
High School Diploma -
High School Diploma -
Irvin High School
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