Summary
Overview
Work History
Education
Skills
Timeline
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Joel Polanco

Bronx

Summary

Motivated and customer-oriented Retail Associate with over 3 years of hands-on experience in retail environments, including roles at Old Navy and GNC. Proven ability to manage stockrooms, assist customers, operate cash registers, and maintain clean, organized store areas. Strong interpersonal skills, punctual, reliable, and always eager to support team success. Passionate about delivering top-quality customer service and ensuring a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Sales Associate /Retail Cashier

GNC Live Well
The Bronx
07.2024 - 06.2025
  • Provided expert advice on nutritional supplements and wellness products.
  • Processed purchases, returns, and handled cash and credit transactions.
  • Supported inventory organization and shelf stocking.
  • Built lasting relationships with regular customers through helpful and friendly service.
  • Stayed informed on product benefits to offer accurate recommendations.

Stockroom /Retail Sales Associate

Old Navy
Manhattan
06.2023 - 01.2025
  • Led back-of-house operations, ensuring accurate stock organization and timely replenishment.
  • Assisted customers on the sales floor and in fitting rooms with product selection and sizing.
  • Handled cashier duties including transactions, returns, and opening/closing the register.
  • Maintained a clean and inviting store layout to enhance customer experience.
  • Met and exceeded daily sales targets through strong communication and upselling techniques.
  • Trained new team members on company procedures and customer service best practices.

Education

High School Diploma -

Urban Assembly Maker
Manhattan, NY
07-2024

Criminal Justice -

Bronx Community College
Bronx, NY

Skills

  • Stockroom Management
  • Cash Handling & POS Systems
  • Inventory & Replenishment
  • Sales Floor & Fitting Room Support
  • Customer Service & Product Knowledge
  • Team Collaboration
  • Strong Communication
  • Time Management
  • Bilingual: English and Spanish
  • Problem-Solving
  • Adaptability & Quick Learner

Timeline

Sales Associate /Retail Cashier

GNC Live Well
07.2024 - 06.2025

Stockroom /Retail Sales Associate

Old Navy
06.2023 - 01.2025

High School Diploma -

Urban Assembly Maker

Criminal Justice -

Bronx Community College