Jhewell Auguste
St. Cloud,FL
Summary
Results-driven manager with extensive experience at Firehouse Subs, specializing in performance monitoring and team leadership. Implemented process improvements that significantly increased operational efficiency and customer satisfaction. Skilled in conflict resolution and strategic planning, promoting a collaborative environment that enhances team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Taco Bell
saint cloud, FL
04.2024 - Current
- Implemented process improvements to streamline workflow and reduce delays.
- Established key performance indicators to monitor team productivity effectively.
- Directed conflict resolution efforts to maintain a positive work environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
General Manager
Firehouse Subs
Orlando, Florida
12.2018 - 03.2024
- Oversaw daily operations to ensure smooth workflow and team collaboration.
- Managed inventory levels and coordinated supply orders to maintain stock availability.
- Implemented standard operating procedures for improved efficiency and consistency.
- Facilitated team meetings to address challenges and brainstorm solutions collaboratively.
- Assisted in budget preparation and expense tracking for effective financial management.
- Researched industry trends to inform strategic decision-making and operational improvements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Shift Manager
Arbys Resturant
Newport News, Virginia
11.2013 - 01.2016
- Supervised team members during peak service hours and ensured efficient operations.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Enforced food safety protocols and maintained cleanliness in work areas.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
High School Diploma -
Antipolo National High School
Antipolo, Philippines04-2008
Some College (No Degree) - Caregiver
AMA School of Medicine
Antipolo, PhillippinesSkills
- Performance monitoring
- Customer service
- Team leadership
- Conflict resolution
- Inventory management
- Budget preparation
- Process improvement
- Staff training
- Problem solving
- Decision making
- Strategic planning
- Effective communication
- Time management
- Organizational skills
- Adaptable mindset
- Shift scheduling
- Risk management
- Sales management
- Expectation setting
- Verbal and written communication
- Work prioritization
- Safety procedures
- Customer relationship management (CRM)
- Employee onboarding
- Disciplinary techniques
- Goal setting
- Task delegation
- Cross-functional teamwork
Affiliations
- Gym
- Cooking
- Family Outings
Accomplishments
- Servsafe
- Firehouse Diploma
Certification
- Business Masters Degree
- Servsafe
Languages
English
Full Professional
tagalog
Full Professional
References
References available upon request.
Timeline
Manager
Taco Bell
04.2024 - Current
General Manager
Firehouse Subs
12.2018 - 03.2024
Shift Manager
Arbys Resturant
11.2013 - 01.2016
High School Diploma -
Antipolo National High School
Some College (No Degree) - Caregiver
AMA School of Medicine