Jai Carr
Philadelphia,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Teacher
Universal Institute Charter School
08.2018 - 11.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Call Center Representative
EmCare
03.2017 - 08.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Receptionist
Nu Sigma Youth Services
07.2014 - 02.2017
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Master of Science - Elementary Education And Special Education
Lincoln University
Lincoln University, PA05.2022
Bachelor of Science - Child Development And Family Relations
Indiana University of Pennsylvania
Indiana, PA08.2018
Skills
- Verbal and written communication
- Inbound Call Management
- Quality Assurance
- Customer Account Management
- Service-oriented mindset
- Tech-Savvy
Timeline
Teacher
Universal Institute Charter School
08.2018 - 11.2023
Call Center Representative
EmCare
03.2017 - 08.2018
Receptionist
Nu Sigma Youth Services
07.2014 - 02.2017
Master of Science - Elementary Education And Special Education
Lincoln University
Bachelor of Science - Child Development And Family Relations
Indiana University of Pennsylvania
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