Jhi Nichols
Summary
IT Professional with 5+ years of experience in network administration, cloud technologies, and enterprise messaging systems. Skilled in hybrid on-prem and cloud infrastructure, Exchange administration, authentication protocols, and advanced troubleshooting. Committed to leveraging innovative solutions to drive operational efficiency and mission readiness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System/Networking Engineer
CWS
10.2025 - Current
- Use PowerShell cmdlets and scripts to administer environments.
- Solid understanding of services management in a hybrid on-prem and cloud environment.
- Experienced with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Reporting & Logging configuration, and mailbox migrations (on-prem and cloud).
- Proficient with Active Directory, Azure AD, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, PowerShell scripting, and Remedy ticketing systems.
- Maintain distribution lists and shared mailboxes.
- Troubleshoot Outlook and cloud mailbox issues.
- Manage mailbox cloud licenses.
- Collaborate with Tier II and Tier III support groups.
- Utilize Active Directory and Exchange tools for enterprise troubleshooting tasks.
- Work with Microsoft engineers to resolve system-level issues.
- Managed deployment of virtual machines using Azure Resource Manager and PowerShell scripts.
- Designed and implemented Azure cloud solutions to optimize system performance.
Technical Service Analyst
SAIC
08.2024 - 09.2025
- Enhance Air Force operations with hybrid cloud technologies to boost mission success and communication.
- Support AOC operators globally in air campaign planning using advanced software solutions.
- Implement and maintain AOC Block 20 software, ensuring seamless KRADOS integration.
- Collaborate across engineering teams to resolve mission-critical issues.
- Streamline escalation workflows to reduce incident resolution timelines.
- Diagnosed and resolved technical issues to enhance system performance and user satisfaction.
- Managed software installations and upgrades to ensure optimal functionality across platforms.
- Collaborated with cross-functional teams to streamline processes and reduce response times for service requests.
Network Administrator
Southern Auto
12.2022 - 08.2024
- Ensure network security and resolve system issues to enhance reliability.
- Monitor network performance to maintain seamless operations.
- Install and configure network equipment for system compatibility.
- Support PCs and peripheral devices to improve customer satisfaction.
- Manage Zscaler firewalls ensuring secure authorized access.
- Implement authentication protocols enhancing cybersecurity measures.
Security Forces
United States Air Force Reserves
11.2020 - Current
- Supported AFCENT’s ACE Mission with armed security and rapid response capability.
- Executed tactical defense operations as part of Quick Reaction Force.
- Conducted access credential verification and security screenings.
- Trained at Joint Base Andrews in weapons and equipment operation.
Education
Technical Training - Security Forces
Community College of the Air Force
09.2021
Advanced Studies Diploma - undefined
Indian River High School
06.2020
Skills
- Active Directory, System/Network Administration, Cisco, NIPR/SIPR
- Problem-solving, Teamwork and collaboration
- Amazon/ Azure web services
- PowerShell scripting
- Remote Access
- Active directory
Accomplishments
DAF, AIR and SPACE Achievement medal.
Certification
- Active Secret Clearance
- Security+ Certificate
- AWS Cloud Practitioner
Timeline
System/Networking Engineer
CWS
10.2025 - Current
Technical Service Analyst
SAIC
08.2024 - 09.2025
Network Administrator
Southern Auto
12.2022 - 08.2024
Security Forces
United States Air Force Reserves
11.2020 - Current
Advanced Studies Diploma - undefined
Indian River High School
Technical Training - Security Forces
Community College of the Air Force