Jhoan Velasquez
Marysville,Ohio
Summary
Accomplished Customer Service Specialist with a proven track. Enhancing customer satisfaction and streamlining processes for efficiency. Skilled in Call center, CRM software and team collaboration, I excel in complaint handling and fostering strong customer relationships. Achieved a significant reduction in wait times, demonstrating a commitment to excellence and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Costumer Service
Adecco USA
01.2021 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
Costumer Service
Nx Transport
09.2018 - 12.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Costumer Service Attedent
Mediax
01.2015 - 07.2017
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
Education
GED -
Aspire
4565 Columbus Pike Delaware, OH 43015 11.2022
Skills
- Complaint Handling
- CRM Software
- Team Collaboration
- Call center experience
- Customer Relationship Management
- Client Engagement
- Public Speaking
- Payment management
- Troubleshooting
- Customer Service
Affiliations
- Hope center Marysville
Additional Information
- Organization in support and encouragement to all those in need
- Furniture bank
- Food bank
- Social assistant
- Medical Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Costumer Service
Adecco USA
01.2021 - Current
Costumer Service
Nx Transport
09.2018 - 12.2020
Costumer Service Attedent
Mediax
01.2015 - 07.2017
GED -
Aspire
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