Jhoana Munoz
Kearny,NJ
Overview
6
6
years of professional experience
Work History
Account Clerk/Driver
Silva's Mechanical Services
11.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Ensured timely payments to vendors with diligent invoice processing and proactive communication.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
- Increased cash flow by diligently managing accounts receivable and promptly following up on overdue invoices.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Obtained signatures from customers upon delivery of goods.
Cashier/Stocker
Dollar General
08.2021 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Cashier
ShopRite
01.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
Seasonal Worker
State Fair Seasons
09.2019 - 01.2020
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
Education
Associate of Arts - Liberal Arts And General Studies
Hudson County Community College
Jersey City, NJ05.2022
High School Diploma -
Kearny High School
Kearny, NJ09.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Positive Attitude
- Friendly and Personable
- Motivated Team Player
- Team Collaboration
- Engaging personality
- Reliable and Responsible
- Administrative skills
- Invoice processing
- Teamwork and collaboration
- Invoicing
Languages
Spanish
Timeline
Account Clerk/Driver
Silva's Mechanical Services
11.2024 - Current
Cashier/Stocker
Dollar General
08.2021 - 04.2024
Cashier
ShopRite
01.2020 - 08.2021
Seasonal Worker
State Fair Seasons
09.2019 - 01.2020
High School Diploma -
Kearny High School
Associate of Arts - Liberal Arts And General Studies
Hudson County Community College
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