Jhoanna KarreL Bunuan
Centreville,VA
Summary
With a proven track record at JCPenney Salon, I excel in customer service and file organization, enhancing client satisfaction and operational efficiency. My initiative and attention to detail have significantly improved workplace productivity, demonstrating my ability to manage confidential data and streamline appointment scheduling processes effectively.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
JCPenney Salon
04.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept area organized and clean to ensure a professional environment.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting clients upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected Type payments, processed transactions and updated relevant records.
Shampoo Assistant
Sharkeys Cuts for Kids
01.2023 - 04.2023
- Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
- Adhered to hygiene standards by sanitizing tools regularly, maintaining a safe environment for clients and staff alike.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Handled administrative tasks such as answering phones, booking appointments, and processing payments efficiently.
- Streamlined the appointment process by effectively managing client wait times during peak hours.
- Stocked shelves and merchandise and kept tidy appearance of salon.
- Provided special treatments involving shampooing, rinsing and conditioning hair.
- Assisted stylists in preparing clients for various treatments, ensuring a smooth workflow.
- Provided assistance to stylists when needed.
Sales Associate
Macy's
03.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
File Organizer
Image World Technologies
01.2022 - 05.2022
- Monitored inventory levels of office supplies necessary for effective file organization, placing orders as needed to prevent stockouts or delays in workflow continuity.
- Enhanced office productivity by creating an easily navigable digital filing system.
- Maintained strict confidentiality, ensuring client data was secure and wellorganized.
- Trained new staff members on proper file organization techniques, leading to increased efficiency within the department.
- Assisted in the transition from paper-based to digital filing systems, reducing physical storage space requirements.
- Successfully met tight deadlines while working under pressure; routinely managed large volumes of incoming and outgoing documents without sacrificing quality or attention to detail.
- Improved file retrieval efficiency by implementing a color-coded filing system.
- Maintained high levels of accuracy in data entry tasks, ensuring the integrity and reliability of information contained within both physical and digital filing systems.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Compiled, sorted and filed high volume of documents.
Customer Service Cashier
Walgreens
11.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Set up new sales displays each week with fresh merchandise.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Customer Service Representative
CVS Pharmacy
06.2021 - 10.2021
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Fruit Cutter
Giant
03.2021 - 08.2021
- Enhanced fruit presentation by skillfully cutting and arranging various fruits for display.
- Maintained a strong knowledge of fruit varieties, nutritional information, and seasonal availability to better serve customers and meet their needs.
- Ensured freshness of products by frequently rotating stock to make way for newly delivered fruits while discarding expired items accordingly.
- Maintained a clean and sanitary work environment, ensuring compliance with safety standards in food preparation.
- Demonstrated expertise in using diverse cutting tools such as knives, slicers, peelers, and corers to achieve desired results efficiently.
- Improved efficiency by sharpening knives regularly, maintaining optimal cutting performance during fast-paced shifts.
- Contributed to waste reduction efforts by carefully managing inventory and properly storing perishable items.
- Removed and discarded damaged fruits to improve harvest quality.
Education
Bachelor Of Science - Nursing
SouthEast Asian College Inc
Manila, Philippines04.2007
Skills
- Customer service
- Attention to detail
- Cash handling
- Telephone etiquette
- Verbal and written communication
- Appointment scheduling
- File organization
- Initiative-taking
- Data confidentiality
Timeline
Front Desk Receptionist
JCPenney Salon
04.2023 - 10.2023
Shampoo Assistant
Sharkeys Cuts for Kids
01.2023 - 04.2023
Sales Associate
Macy's
03.2022 - 03.2023
File Organizer
Image World Technologies
01.2022 - 05.2022
Customer Service Cashier
Walgreens
11.2021 - 02.2022
Customer Service Representative
CVS Pharmacy
06.2021 - 10.2021
Fruit Cutter
Giant
03.2021 - 08.2021
Bachelor Of Science - Nursing
SouthEast Asian College Inc
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