Victoria Kettles
Ansonia
Summary
Personable and reliable with strong aptitude for hands-on work and problem-solving. Eager to learn from experienced professionals and gain hands-on knowledge in TIG welding. Committed to producing high-quality work and contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Experience Specialist
JCPenney Salon
12.2023 - Current
- Creates a welcoming environment for clients, greeting them when they come in
- Answers phones and calls clients in order to create and confirm appointments, as well as reach out to customers about promotions
- Uses an online scheduling service to manage stylist’s appointment books and manage time
- Maintains a clean reception area and makes the waiting area comfortable for clients
- Stocks products, cleans shelves, and puts out sale signs when applicable
- Conducts customer transactions accurately and in a timely manner
Retail Associate—Cashier and Non-Apparel Associate
T.J.Maxx
02.2023 - 04.2024
- Provided excellent customer service by assisting shoppers and creating a welcoming and pleasant store environment
- Accurately processed customer purchases and returns while following store policies
- Maintained a clean and organized workspace at the cashier desk
- Accurately priced and ticketed items to be put out on the floor, as well as cleaning shelves and spills
- Organized the non-apparel department and ensured all products were properly labeled and displayed
- Resolved customer concerns or issues professionally
- Collaborated with coworkers and managers to create the best customer experience
Education
High School Diploma -
Emmett O'Brien Technical High School
Ansonia CT06-2024
Skills
- Time management
- Attention to detail
- Problem-solving
- Multitasking
Timeline
Customer Experience Specialist
JCPenney Salon
12.2023 - Current
Retail Associate—Cashier and Non-Apparel Associate
T.J.Maxx
02.2023 - 04.2024
High School Diploma -
Emmett O'Brien Technical High School
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