Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Emilee Call

White Sands Missile Range

Summary

Adept at enhancing customer satisfaction and streamlining operations, my tenure at Claire's showcases my ability to improve efficiency and resolve conflicts adeptly. Skilled in Rent handling and possessing strong multitasking capabilities, I excel in fast-paced environments, consistently exceeding productivity goals. My proactive approach and decision-making prowess underscore my commitment to operational excellence and superior service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Experience Specialist

Balfour Beatty
White Sands
10.2024 - Current
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Exceptional in Microsoft Office, Yardi Voyager, and computer skills.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Maintained updated knowledge through continuing education and advanced training.
  • Monitored office services mailbox for business support needs and requests.
  • Assisted in conducting open houses or virtual tours of available properties.
  • Answered phones and routed voicemails to respective employees.
  • Handled advertising and email marketing campaigns for listings to bring in qualified buyers.

Supervisor/3rd Key Manager

Claire's
Las Cruces
07.2023 - 10.2024
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in-store
  • Helped customers complete purchases, locate items, and join reward programs
  • Stocked, tagged and displayed merchandise as required
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Accurately navigate computer system to complete mandatory opening and closing paperwork and reports.
  • Used financial accounting or spreadsheet software to calculate revenue, sales and expenses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions

Cashier

Burlington
Las Cruces
02.2023 - 10.2024
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Organ Mountain High School
Las Cruces, NM
05-2023

Skills

  • Goal-Oriented
  • Computer Skills
  • Time Management
  • Cash handling and management
  • Guest inquiries
  • Conflict Resolution
  • Decision-Making
  • Multitasking Capabilities
  • Time Management Abilities
  • Microsoft Office
  • Customer experience
  • Data entry

Certification

  • Nominated for National Society of High School Scholars
  • New Mexico Drivers License

References

  • Ana Alcantar, Store Manager, (575) 649-2391, Ana_alkantar@hotmail.com
  • Trinity Estrada-Parra, Supervisor/3rd Key Manager, (575) 288-6869, Trinityestrada17@gmail.com

Languages

English
Native/ Bilingual

Timeline

Customer Experience Specialist

Balfour Beatty
10.2024 - Current

Supervisor/3rd Key Manager

Claire's
07.2023 - 10.2024

Cashier

Burlington
02.2023 - 10.2024

High School Diploma -

Organ Mountain High School

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Emilee Call