Amber Box
7110 Fuchsia Ln. Humble,TX
Summary
Responsible customer experience specialist, patient care coordinator and clinical patient/customer representative. I'm enthusiastic about supporting best practices in receptionist work, office settings, bank management details, clinic operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful, professional and collaborative team player. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Woodforest Financial Services
The Woodlands, TX
09.2025 - Current
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
- Developed training materials to improve staff onboarding and customer interaction strategies.
- Implemented feedback systems to gather insights for continuous service improvement initiatives.
- Analyzed customer data to identify trends and enhance service delivery processes.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
- Experience with Cisco Finesse and Calabrio as well as CRM Knowledge Bank and excellent AHT.
Clinical Call Representative II
Boston Scientific
Houston, TX
09.2021 - 06.2025
- Performed routine maintenance and calibration of cardiac monitoring equipment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Provided remote support to customers experiencing technical difficulties.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Developed effective working relationships with team members across multiple departments.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, transactions, comments, and complaints.
General Manager of Food Service
Brooklyn Pizzeria
Spring, TX
10.2015 - 10.2021
- Established and maintained effective communication with staff members to ensure efficient operations.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Received incoming shipments from vendors verifying quality and quantity of products received.
- Answered phone calls from customers placing takeout orders.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Atascocita High School
Humble, TX05.2010
Skills
- Goal-Oriented
- Interpersonal Skills
- Training and mentoring
- Calabrio
- Cisco Finesse
- CRM Knowledge Bank
- MAGIC training certified
- Skilled multi-tasker
- Administrative Support
- Proficient in Paceart
- Customer Service
- Cash Handling
- MS Office
- Excellent time management skills
- Meticulous attention to detail
- Advanced clerical knowledge
- Data Entry
- Written and verbal Communication
- Child Development
- Calm and patient
- Conflict resolution techniques
References
References available upon request.
Education and Training
other
Certification
Certificate of Acheivement in MAGIC training
Timeline
Customer Experience Specialist
Woodforest Financial Services
09.2025 - Current
Clinical Call Representative II
Boston Scientific
09.2021 - 06.2025
General Manager of Food Service
Brooklyn Pizzeria
10.2015 - 10.2021
High School Diploma -
Atascocita High School