Jonathan Nowlin
Camarillo,CA
Summary
Armed with twelve years of management experience, I'm a proficient problem solver who uses critical thinking and attention to detail to leverage strategic planning and drive successful project outcomes. I possess strong interpersonal skills and I excel in collaborative team environments working towards high-quality results.
Overview
13
13
years of professional experience
Work History
Customer Experience Specialist
ETS Express
Oxnard
05.2021 - Current
- Manage client inquiries and concerns, ensuring seamless customer experience and satisfaction.
- Coordinate with departments to expedite purchase orders, enhancing production and delivery speed.
- Efficiently resolve complex issues with clear communication, improving client retention.
- Implemented strategies to streamline processes, resulting in measurable improvements in delivery times.
Sales Development Representative
AutoVitals
Goleta
01.2020 - 04.2021
- Generated leads through cold calling, setting the highest number of monthly appointments by a Development Rep.
- Collaborated with sales team to strategize and secure potential clients.
- Identified client pain points during discovery calls, aligning solutions to increase repair orders.
Manager
Jersey Mike's
Goleta
08.2011 - 10.2018
- Led a 20+ member team to optimize operations and enhance customer satisfaction.
- Implemented new training programs, improving efficiency and service quality.
- Increased sales through grassroots marketing and strategic planning, contributing to opening 2 new locations.
- Managed inventory, food costs, and payroll, ensuring financial control and operational efficiency.
Independent Contractor
Grubhub
Santa Barbara
10.2017 - 01.2020
- Managed food delivery.
- Utilized GPS technology to improve delivery times.
Education
Moorpark College
Moorpark, CA12.2005
Skills
- Critical thinking
- Interpersonal skills
- Attention to detail
- Teamwork
- Goal-oriented
Additional Information
References
Jeff Carlson
Jersey Mike's, Manager 805 479 5321
Melissa Bokron
Aunt 805 390 2183
Aaron Honore
Coworker ETS Express 805 906 1289
Timeline
Customer Experience Specialist
ETS Express
05.2021 - Current
Sales Development Representative
AutoVitals
01.2020 - 04.2021
Independent Contractor
Grubhub
10.2017 - 01.2020
Manager
Jersey Mike's
08.2011 - 10.2018
Moorpark College