Summary
Skills
Overview
Work History
Education
References
Timeline
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KENNY FORSMAN

KENNY FORSMAN

Hibbing,MN

Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Skills

  • Proficiency in Microsoft Office and G Suite
  • Document and Records Management
  • Refunds and Returns Management
  • Multi-Line Telephone Skills
  • Recordkeeping and Bookkeeping
  • Office Equipment Operations
  • Scheduling and Calendar Management
  • Confidentiality and Data Protection
  • Billing and Invoicing
  • Critical Thinking

Overview

9
9
years of professional experience

Work History

Customer Experience Specialist

Delta AirLines
Chisholm, MN
05.2021 - 02.2022
  • Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches.
  • Demonstrated that privacy is a priority when handling personal data.
  • Demonstrated clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
  • showed Reliablility and commitment by maintaining excellent attendance, performance, self-motivation and goal attainment.
  • Quickly identified and owned customer issues,
    searched for solutions to problems, All while Making quality decisions

COVID DOOR SCREENER

Fairview Hospital and Clinic
Hibbing, MN
01.2020 - 01.2021
  • Consistently made safety and security, of self and others, the priority
  • Interacting with a globally diverse group of customers and colleagues
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Documented data in designated system to present to client upon request.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Assisted with covid questionaires, sanitizing and temperatures as required/needed
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.

RECEPTIONIST

Career Force
Hibbing, MN
01.2020 - 03.2020
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supervised setup of conference rooms for meetings and office events in common areas.

Iron Worker

Ironworkers Local Union, Lakehead Construction
Hermantown, MN
03.2013 - 09.2018
  • Interacted with commercial customers to coordinate construction plans, repairs and/or modifications to plans
  • Used Math skills in Blueprint reading and planning of steel structures
  • Welding, Rigging and cutting with Acetylene Torches and other needed tools and equipment
  • Collaborated with construction foreman to establish and confirm task sequences and reinforcing requirements.
  • Signaled crane operators in safe and accurate lifting and placing of reinforcing iron members and moved rebars manually into specific positions.
  • Worked closely with structural ironworkers, ornamental Ironworkers, riggers and machinery movers, enabling clear and safe cross-functional operations.
  • Determined safety risks associated with projects and implemented precautions to address risks.
  • Led and mentored less-experienced ironworkers and assisted foremen in assigning work activities.
  • Performed layout and set up blocking in mod footprint.
  • Set up hoisting equipment to lift and place structural steel items.
  • Fabricated steel frames, columns, beams and girders according to blueprints or instructions from supervisors.
  • Performed mod assembly, erected and connected structural steel and leveled and torqued connections after steel placement.

Technician

Valvoline Instant Oil Change
Hibbing, MN
02.2015 - 07.2016
  • Performed mechanical maintenance on customers vehicles.
  • Answered phones and resolved customer issues
  • Using computer software to build and maintain customer database
  • Computer generated invoices and payment methods for customers
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Trained customers on proper operation, maintenance, and safety of newly installed equipment.
  • Negotiated with vendors and suppliers to source replacement parts.

Education

Associate of Science - Accounting And Business Management

Hibbing Community College
Hibbing, MN
06.2025

Journeyman Iron Worker - Ironworking

I.W. Local 512 Journeyman Apprenticeship
Hermantown, MN
05.2015

Associate of Applied Science - Industrial Systems Technologies

Hibbing Community College
Hibbing, MN

References

References available upon request

Timeline

Customer Experience Specialist

Delta AirLines
05.2021 - 02.2022

RECEPTIONIST

Career Force
01.2020 - 03.2020

COVID DOOR SCREENER

Fairview Hospital and Clinic
01.2020 - 01.2021

Technician

Valvoline Instant Oil Change
02.2015 - 07.2016

Iron Worker

Ironworkers Local Union, Lakehead Construction
03.2013 - 09.2018

Associate of Science - Accounting And Business Management

Hibbing Community College

Journeyman Iron Worker - Ironworking

I.W. Local 512 Journeyman Apprenticeship

Associate of Applied Science - Industrial Systems Technologies

Hibbing Community College

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KENNY FORSMAN