Mario Vega
Phoenix,AZ
Summary
Self-motivated with great leadership and communication skills. Takes initiative regardless of job description. Familiar in a sales environment and retail management. Seeking to build upon acquired skills and exceed challenging quotas and be part of a team with the same determination.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Tricolor Auto Group
07.2023 - Current
- Generated leads by leveraging social media platforms, expanding potential customer reach.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Located merchandise across various stores to address customer needs.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Store Manager
Metro By T-Mobile
09.2019 - 07.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Answered questions about store policies and addressed customer concerns.
- Optimized store displays and appearance via strategic merchandising.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- All duties from prior job still applies.
Sales Representative
Metro By T-Mobile
10.2018 - 09.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Issued receipts and processed refunds, credits or exchanges.
- Effectively located merchandise across various stores to address customer needs.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Rep/Assistant Manager/Sales Trainer
Cricket Wireless Authorized Retailer
01.2018 - 10.2018
- RQ4 system ready.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Trained new employees on customer service, money handling and sales opportunities.
- Developed and led one-on-one training to align with corporate sales and service goals.
- Worked directly with upper management and managers (regional, district, and store managers) to enforce company expectations regarding sales quota and employee productivity.
- Updated sales strategies to increase accessories profitability by 30%.
- Accounted for all inventory and ordered new stock.
Education
High School Diploma - undefined
Paradise Valley High School
3950 E Bell Rd, Phoenix, Az 850322014
Skills
Bilingual
Customer-Oriented
Goal-Oriented
Friendly and Enthusiastic
Email and Telephone Etiquette
Follow-up Skills
Used Cars Familiarity
Reliable and Responsible
Additional Information
Over 5 years in a sales environment.
Timeline
Customer Experience Specialist
Tricolor Auto Group
07.2023 - Current
Store Manager
Metro By T-Mobile
09.2019 - 07.2023
Sales Representative
Metro By T-Mobile
10.2018 - 09.2019
Sales Rep/Assistant Manager/Sales Trainer
Cricket Wireless Authorized Retailer
01.2018 - 10.2018
High School Diploma - undefined
Paradise Valley High School