Jhoanny Gamez
Tampa,FL
Summary
Experienced F&B Supervisor with 9 years of experience in the F&B department. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Wide knowledge with POS systems, Microsoft office, ADP Payroll system, Kitchen knowledge. Currently holding F&B Manager Certification and Serv Safe.
Overview
9
9
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Hyatt Place
Tampa, FL
04.2024 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Send daily recaps from the whole day operation
- Read emails and feedback to improve the service
- Host DDR meeting for upcoming events and banquets
- Touch tables to hear feedback about the good and service quality.
F&B Supervisor
DC Pie
Doral, FL
04.2023 - 03.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Double Tree Hilton
Hollywood, FL
07.2020 - 02.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Bartender
Corsair Restaurant
Aventura, FL
09.2017 - 06.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Server
Larios On The Beach
Miami Beach
05.2015 - 05.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelors - Technology Education
Phoenix University
Skills
- Safe Work Practice
- Operation Monitoring
- Job Assignment
- Shift Work
- Restaurant Operation
- Conflict Resolution
- Motivational Leadership
- Food Safety and Sanitation
- Employee Scheduling
- Time Management
- Team Oversight
- Staff Training
- Networking Abilities
- Food and Beverage Operations
- Scheduling Staff
- Sanitation Standards
- Food presentation
- Nutrition knowledge
- Allergy awareness
- Wine pairing
- Labor Management
- Operations Oversight
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Reliability
- Organizational Skills
Certification
Serv Safe
Alcohol handling Certificate
F&B Manager Certificate
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
F&B Supervisor
Hyatt Place
04.2024 - Current
F&B Supervisor
DC Pie
04.2023 - 03.2024
Assistant Manager
Double Tree Hilton
07.2020 - 02.2023
Bartender
Corsair Restaurant
09.2017 - 06.2020
Server
Larios On The Beach
05.2015 - 05.2017
Bachelors - Technology Education
Phoenix University