Jhoel Sabino
Azusa,CA
Summary
Strategic and goal-oriented manager with 7+ years of experience in business administration, finance, accounting, and human resources. Skilled in optimizing processes, strengthening financial performance, and leading initiatives that drive sustainable business growth. Fluent in English and Spanish.
Overview
2027
2027
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
West Covina, CA
01.2023 - Current
- Directed overall branch operations, driving strategic development initiatives aligned with evolving business needs.
- Implemented best practices and process improvements to increase operational efficiency, we increased outreach productivity from 40 calls to 200 calls a week, and service quality NPS rate went from 45 to averaging 70-80 NPS rating.
- Ensured full compliance with corporate policies, procedures, and regulatory standards in accordance with Wells Fargo guidelines.
- Led, coached, and developed a diverse team to maximize performance, strengthen engagement, and achieve established business objectives.
- Cultivated and maintained long-term relationships with key stakeholders, clients, and community partners to support business growth.
- Managed allocation of human and financial resources to optimize branch performance and meet profitability targets.
Human Resource Manager
Frank’s Forklift
Los Angeles, CA
2019 - 2024
- Directed HR functions to ensure compliance with federal and state employment laws while managing employee relations and payroll oversight.
- Developed and implemented effective onboarding strategies to enhance employee engagement and retention.
- Provided strategic guidance to leadership and staff regarding policies, performance management, and effective organizational practices increasing 10% in employee performance.
Bank Teller Part-time
Wells Fargo
Covina, CA
01.2021 - 01.2023
- Facilitated processing of high-volume financial transactions to uphold stringent risk management and compliance standards.
- Executed service-oriented customer interactions by accurately and professionally addressing client needs.
- Established strong client rapport to assess financial requirements and propose tailored service solutions.
- Facilitated branch expansion through the attainment of performance targets and the execution of daily sales and service operations.
- Guided clients in understanding financial solutions to enhance informed decision-making, securing around $2 million dollars in investment with financial advisors.
- Ensured operational integrity through strict adherence to internal control security procedures and regulatory guidelines.
Education
Master of Science - Business Administration And Accounting
California State Polytechnic University, Pomona
Pomona, CABachelor of Science - Business Administration And Accounting
Cal Poly Pomona
Pomona, CA05.2020
Associate of Science - Business Administration And Accounting
Citrus College
Glendora, CA05.2018
Skills
- Compliance reporting
- Strategic planning
- Staff supervision
- HR policies and procedures
- New employee orientation
- Retention strategies
- Payroll administration
- Customer service
- Problem-solving
- Teamwork and collaboration
- HR software proficiency
- Decision-making
- Time management
- Operations management
LANGUAGE
English (Fluent)
Spanish (Fluent)
Timeline
Branch Operations Manager
Wells Fargo
01.2023 - Current
Bank Teller Part-time
Wells Fargo
01.2021 - 01.2023
Human Resource Manager
Frank’s Forklift
2019 - 2024
Master of Science - Business Administration And Accounting
California State Polytechnic University, Pomona
Bachelor of Science - Business Administration And Accounting
Cal Poly Pomona
Associate of Science - Business Administration And Accounting
Citrus College