JHOLANDE RILEY
CHICAGO,IL
Summary
Pursued opportunities within an organization to leverage skills for company development and growth. Experienced with offering emotional support and crisis management. Utilizes active listening and problem-solving techniques to address immediate needs. Strong understanding of mental health principles and compassionate client care.
Overview
2027
2027
years of professional experience
Work History
Crisis Intervention Specialist
Community Counseling Centers of Chicago
Chicago, IL
2020 - Current
- Conducted crisis assessments to determine immediate needs and appropriate interventions.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Provided emotional support and guidance to clients experiencing acute mental health crises.
- Facilitated conflict resolution among clients and family members to promote stability.
Environmental Services Housekeeper
Aurora St. Luke’s Medical Center
South Milwaukee, WI
2015 - 2019
- Maintained cleanliness and sanitation in patient rooms, ensuring a safe environment.
- Operated cleaning equipment effectively to uphold facility standards.
- Collaborated with healthcare staff to address specific cleaning needs promptly.
- Adhered to infection control protocols while performing daily cleaning tasks.
DEFAULT RESOLUTION SPECIALIST
FMS
01.2009 - 01.2014
- Locate and notify borrowers on delinquent student loans via phone
- Setting up borrower’s payments and ensuring all required documents are on file
- Explaining programs accurately to the borrowers while obtaining new information
- Reviewing accounts to make sure borrower is eligible for repayment programs
GROUP SPECIALIST
HULL HOUSE ASSOCIATION
01.2006 - 01.2009
- Plan and implement literacy activities in school aged children’s play and learning
- Planned and Orchestrated Parent and Child Together Activities (PACT)
- Administrated Child development Assessments
- Organized and delivered food donations that provided dinner to families
- Facilitated groups with families on Child development and Parenting Skills
Education
Diploma - High School Nursing Program
ROGER T. SULLIVAN
06.2004
Skills
- Ensured operational efficiency by accurately maintaining and cleaning housekeeping equipment
Empowered communities through the development of effective family education initiatives
Improved healthcare outcomes by utilizing precise medical terminology in patient interactions
Increased administrative efficiency by optimizing workflows with Microsoft Office tools
Achievement of organizational goals through strategic program planning leadership
Enhanced collections success via strategic oversight and process refinement
Elevated customer service quality through exemplary professionalism in communications
Successfully managed crisis interventions to swiftly address urgent situations
Resolved conflicts efficiently by implementing de-escalation strategies
Created a safe and healthy environment by maintaining cleanliness and order
Ensured operational efficiency by accurately maintaining and cleaning housekeeping equipment
Timeline
DEFAULT RESOLUTION SPECIALIST
FMS
01.2009 - 01.2014
GROUP SPECIALIST
HULL HOUSE ASSOCIATION
01.2006 - 01.2009
Crisis Intervention Specialist
Community Counseling Centers of Chicago
2020 - Current
Environmental Services Housekeeper
Aurora St. Luke’s Medical Center
2015 - 2019
Diploma - High School Nursing Program
ROGER T. SULLIVAN