Jholar Ferrell
New Windsor
Summary
To provide support while effectively utilizing skills and experience to increase efficiency and productivity. Continue to be passionate about determined to exceed company target goals. Stay committed to providing excellent and positive services to customers, management, and myself.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Direct Support Professional
United Cerebral Palsy Of Georgia
Atlanta
03.2021 - 08.2023
- Provided direct care and support to individuals with disabilities.
- Assisted clients with daily living activities and personal hygiene tasks.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored client progress and reported changes to the management team.
- Facilitated recreational activities to enhance social interaction and engagement.
Property Manager
Preferred Apartment Community
Atlanta
08.2017 - 01.2021
- Managed property tours and showcased apartment features to prospective tenants.
- Assisted clients in completing rental applications and lease agreements.
- Conducted tenant background checks and verified rental history information.
- Coordinated move-in and move-out processes for residents and maintenance staff.
- Maintained accurate records of leasing transactions and tenant communications.
- Responded to inquiries from potential renters via phone, email, and in-person meetings.
- Organized resident events to foster community engagement among tenants.
- Assisted current tenants with maintenance requests and other inquiries.
Property Manager
SecurCare Self Storage
Woodstock
11.2012 - 04.2017
- Managed day-to-day operations of self-storage facility.
- Oversaw tenant relations and resolved customer inquiries promptly.
- Coordinated property maintenance and scheduled repairs effectively.
- Implemented marketing strategies to attract new customers consistently.
- Maintained accurate records of tenant accounts and transactions.
- Collected monthly assessments, rental fees, deposits and payments.
Assistant Manager
Macys Department Store
Duluth
10.2007 - 05.2012
- Assisted in managing daily store operations and staff coordination.
- Trained new employees on sales techniques and customer service standards.
- Supported inventory management by tracking stock levels and replenishing merchandise.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Collaborated with department managers to enhance visual merchandising displays.
Education
Associate of Science - Computer And Information Systems
Georgia State University
Atlanta, GA 04.2014 - 07.2016
Some College (No Degree) - Computer And Information Systems
Post University
Waterbury, CTSkills
- Lease negotiation
- Rental applications
- Tenant screening
- Project management
- Risk management
- Tenant relations
- Verbal and written communication
- Team supervision
- Customer service
- Marketing strategies
- Communication skills
- Attention to detail
Timeline
Direct Support Professional
United Cerebral Palsy Of Georgia
03.2021 - 08.2023
Property Manager
Preferred Apartment Community
08.2017 - 01.2021
Associate of Science - Computer And Information Systems
Georgia State University
04.2014 - 07.2016
Property Manager
SecurCare Self Storage
11.2012 - 04.2017
Assistant Manager
Macys Department Store
10.2007 - 05.2012
Some College (No Degree) - Computer And Information Systems
Post University