JHON MARVIC TAQUIQUI
Lakewood,CA
Summary
Bilingual airport operations professional supporting passengers, gate teams, and ramp crews with clear communication and reliable follow-through. Brings customer service, safety checks, baggage handling, and boarding support together to help maintain smooth flights, accurate service, and calm resolution of passenger concerns.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Ramp Coordinator
Pacific Aviation
12.2025 - Current
- Coordinated ramp activities for Pacific Aviation ground handling teams, ensuring efficient aircraft turnaround operations.
- Directed baggage loading and unloading for arriving and departing aircraft, facilitating on-time departures and arrivals.
- Communicated flight updates clearly to gate agents, dispatchers, and ramp crews, enhancing operational coordination.
- Inspected aircraft areas for debris hazards and service readiness before flights.
Customer Services Agent
Pacific Aviation
01.2023 - Current
- Assisted airport passengers with check-in, boarding, and gate questions.
- Resolved passenger concerns using calm communication and service recovery.
- Verified travel documents, boarding passes, and identification at counters.
- Monitored gate area for boarding flow, passenger readiness, and announcements.
- Coordinated with airline partners on flight schedules and boarding changes.
Covid Sample Collector
AMI HealthCare
01.2022 - 06.2022
- Checked in patients for testing appointments, ensuring smooth and efficient intake process. Administered Nasopharyngeal/Oropharyngeal swabs while maintaining patient comfort during vehicle-based collection. Collected and prepared specimens with accurate labeling and documentation to uphold quality standards.
- Collected outstanding patient balances for AMI HealthCare accounts
- Contacted patients regarding billing questions and payment arrangements
- Reviewed account details for payment status and delinquent balances
Caregiver
Woodruff Care Home
12.2016 - 06.2020
- Supported elderly individuals with personal care, meal preparation, and household chores to enhance daily living quality.
- Assisted Woodruff Care Home residents with bathing, dressing, and grooming needs.
- Monitored vital signs and reported changes to Woodruff Care Home nursing staff.
- Administered medication reminders following Woodruff Care Home care plans.
Customer Service
Duty Free Philippines
09.2014 - 03.2015
- Addressed customer inquiries, resolved complaints, and provided information about services or products to enhance customer satisfaction.
- Coached front office division on customer service standards.
- Developed new processes for improved customer service experiences.
- Created training materials for new customer service representatives.
Customer Service
SM Store Aura
10.2013 - 02.2014
- Addressed customer inquiries, resolved complaints, and provided information about services and products to enhance customer satisfaction.
- Monitored social media channels for customer service inquiries.
- Assisted in troubleshooting escalated customer service issues.
- Developed and implemented processes to improve customer service.
Customer Service
Ever Commonwealth Center Inc. Ph.
03.2013 - 06.2013
- Addressed customer inquiries and resolved complaints while providing detailed information about services and products to enhance customer satisfaction.
- Coached employees on proper customer service techniques.
- Identified opportunities to improve customer service quality.
- Monitored customer service requests related to communications initiatives.
Education
Certified Nursing Assistant
Los Angeles Skills Academy
Cerritos, CA12-2021
Marine Transportation
Philippine Maritime Institute
Philippines03-2020
High School
Pitogo High School
Philippines03-2007
Skills
- Aircraft safety checks
- Ramp operations
- Ground operations management
- Customer service
- Clear communication
- Bilingual communication
- Computer literacy
- Multitask and detail-oriented
- Time management
- Adaptability
- Conflict resolution
Personal Information
Title: Customer Service Agent
Certification
- Certified Nursing Assistant
- License Number: 01215296
- CPR Certification/BLS
- License Number: 225211078631
Timeline
Ramp Coordinator
Pacific Aviation
12.2025 - Current
Customer Services Agent
Pacific Aviation
01.2023 - Current
Covid Sample Collector
AMI HealthCare
01.2022 - 06.2022
Caregiver
Woodruff Care Home
12.2016 - 06.2020
Customer Service
Duty Free Philippines
09.2014 - 03.2015
Customer Service
SM Store Aura
10.2013 - 02.2014
Customer Service
Ever Commonwealth Center Inc. Ph.
03.2013 - 06.2013
Certified Nursing Assistant
Los Angeles Skills Academy
Marine Transportation
Philippine Maritime Institute
High School
Pitogo High School