Summary
Overview
Work History
Education
Skills
Certification
Play tennis, Soccer
Languages
Timeline
Generic
Jhon Ramirez

Jhon Ramirez

Elizabeth,NJ

Summary

Proactive and meticulous Hospitality and Tourism Administrator with over 12 years of experience in Hospitality and Tourism industry. Proficiencies in inventory control, Hotel operations, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Night Manager

Habitel Hotel
01.2019 - 08.2019
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Managed 25 employees in delivering smooth, productive night shift operations.
  • Streamlined night shift operations by implementing efficient staff scheduling and task delegation.
  • Managed financial transactions accurately, reducing discrepancies in nightly cash reconciliations.
  • Reported issues to higher management with great detail.

Income Auditor

Habitel Hotel
08.2014 - 01.2019
  • Developed training materials and conducted workshops for colleagues on best practices in income auditing processes and procedures.
  • Maintained thorough documentation of all income audit findings, contributing to the transparency and accountability within the finance department.
  • Streamlined the income audit process, implementing efficient methods to identify discrepancies and resolve issues quickly.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Tracked funds, prepared deposits and reconciled accounts.

Night Auditor

Habitel Hotel
08.2011 - 01.2014
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Bell Attendant

Habitel Hotel
01.2010 - 08.2011
  • Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
  • Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.

Steward

Habitel Hotel
02.2009 - 01.2010
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Education

Bachelor of Science - Hospitality And Tourism Administration

Universitaria Agustiniana
Bogota, Colombia
05.2019

Skills

  • Strategic Planning
  • Revenue Forecasting
  • Reservation Management
  • Customer Service

Certification

  • Mastering Wine testing, Swiss Education group and Cesar Ritz College - 16 Hours
  • Nutrition, Swiss Education group and Cesar Ritz College - 16 Hours

Play tennis, Soccer

I love play tennis, soccer on weekends with my family or friends. Do exercise is my passion, practice meditation, walk in the park, beach, breath fresh air.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Night Manager

Habitel Hotel
01.2019 - 08.2019

Income Auditor

Habitel Hotel
08.2014 - 01.2019

Night Auditor

Habitel Hotel
08.2011 - 01.2014

Bell Attendant

Habitel Hotel
01.2010 - 08.2011

Steward

Habitel Hotel
02.2009 - 01.2010

Bachelor of Science - Hospitality And Tourism Administration

Universitaria Agustiniana
Jhon Ramirez