Jhon Ramirez
Elizabeth,NJ
Summary
Proactive and meticulous Hospitality and Tourism Administrator with over 12 years of experience in Hospitality and Tourism industry. Proficiencies in inventory control, Hotel operations, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Manager
Habitel Hotel
01.2019 - 08.2019
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Managed 25 employees in delivering smooth, productive night shift operations.
- Streamlined night shift operations by implementing efficient staff scheduling and task delegation.
- Managed financial transactions accurately, reducing discrepancies in nightly cash reconciliations.
- Reported issues to higher management with great detail.
Income Auditor
Habitel Hotel
08.2014 - 01.2019
- Developed training materials and conducted workshops for colleagues on best practices in income auditing processes and procedures.
- Maintained thorough documentation of all income audit findings, contributing to the transparency and accountability within the finance department.
- Streamlined the income audit process, implementing efficient methods to identify discrepancies and resolve issues quickly.
- Analyzed data and findings to prepare reports detailing financial information.
- Tracked funds, prepared deposits and reconciled accounts.
Night Auditor
Habitel Hotel
08.2011 - 01.2014
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Bell Attendant
Habitel Hotel
01.2010 - 08.2011
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
Steward
Habitel Hotel
02.2009 - 01.2010
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Education
Bachelor of Science - Hospitality And Tourism Administration
Universitaria Agustiniana
Bogota, Colombia05.2019
Skills
- Strategic Planning
- Revenue Forecasting
- Reservation Management
- Customer Service
Certification
- Mastering Wine testing, Swiss Education group and Cesar Ritz College - 16 Hours
- Nutrition, Swiss Education group and Cesar Ritz College - 16 Hours
Play tennis, Soccer
I love play tennis, soccer on weekends with my family or friends. Do exercise is my passion, practice meditation, walk in the park, beach, breath fresh air.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Night Manager
Habitel Hotel
01.2019 - 08.2019
Income Auditor
Habitel Hotel
08.2014 - 01.2019
Night Auditor
Habitel Hotel
08.2011 - 01.2014
Bell Attendant
Habitel Hotel
01.2010 - 08.2011
Steward
Habitel Hotel
02.2009 - 01.2010
Bachelor of Science - Hospitality And Tourism Administration
Universitaria Agustiniana