Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
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Jhonatan Aleman

Jhonatan Aleman

Los Angeles,CA

Summary

Charismatic and dedicated professional with over 13 years of experience in customer-focused roles, including luxury hospitality and therapy. Proven ability to upsell and cross-sell services while consistently enhancing customer satisfaction and revenue. Bilingual in English and Spanish, with a strong background in building lasting client relationships and understanding customer needs. Now transitioning into sales to combine my passion for service with my natural people skills, drive, and enthusiasm. I am seeking to grow within a dynamic company where I can contribute to team success, exceed sales targets, and build a long-term career in a role that aligns with my strengths and values. This shift also supports my desire for sustainable, fulfilling work that minimizes physical strain while maximizing client engagement and business impact.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Massage Therapist

Equinox Gym/Spa
08.2023 - Current
  • - Collaborated closely with trainers to provide tailored massage therapies to clientele.
  • - Consistently surpassed monthly sales goals through upselling and enhancing sessions.
  • - Built strong client relationships, leading to high rebooking rates.


Therapist/Front Desk Agent

Desuar Spa at Westin Bonaventure
07.2023 - 08.2024
  • - Developed the "Jhonatan Special," a high-end treatment, due to exceptional upselling skills.
  • - Provided luxurious treatments and consistently exceeded sales targets.
  • - Recognized for exceptional customer service and relationship-building skills.
  • Current

Massage Therapist

Milk & Honey
01.2022 - 09.2023
  • Delivered massage services, blending various techniques for a rejuvenating experience.
  • Successfully upsold additional services, contributing to increased revenue.
  • Increased client satisfaction by providing exceptional costumer service and maintaining a clean, comfortable environment.

Concierge

Hyatt Regency Resort
01.2017 - 01.2022
  • Delivered Forbes-standard assistance and exceptional customer service to elite guests.
  • Achieved the highest commission rate through effective selling of tours and activities.
  • Built and maintained strong client relationships, ensuring repeat business.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Server

Various Restaurants
01.2010 - 01.2016
  • Worked in several restaurants including Subway, Cozymel's, and Phyllis Mexican Grill.
  • Developed strong customer service skills and a keen understanding of client needs.
  • Consistently upsold menu items and promotions, contributing to increased sales.
  • Built and maintained positive relationships with customers, ensuring repeat business.

Education

general education

El Camino College

Graduate - undefined

MT Tech Course

Continuing Education - Advanced Classes & Certifications in various modalities

Skills

  • Upselling proficiency
  • Client relationship management
  • Clear communication skills
  • Effective problem resolution
  • Luxury client engagement skills
  • Consumer assistance skills
  • Skill in managing stress effectively during high-pressure scenarios
  • Building industry connections
  • Fluent speaker of English and Spanish
  • Efficient at acquiring new skills

Certification

  • Customer Service Training by Forbes Magazine and Hyatt Hotels and Resorts
  • Self-development training with a focus on sales with M.I.T.T.

Hobbies and Interests

  • Meditation
  • Health & Fitness
  • Travel
  • Personal Development
  • Dance
  • Science Podcasts

Timeline

Massage Therapist

Equinox Gym/Spa
08.2023 - Current

Therapist/Front Desk Agent

Desuar Spa at Westin Bonaventure
07.2023 - 08.2024

Massage Therapist

Milk & Honey
01.2022 - 09.2023

Concierge

Hyatt Regency Resort
01.2017 - 01.2022

Server

Various Restaurants
01.2010 - 01.2016

Graduate - undefined

MT Tech Course

Continuing Education - Advanced Classes & Certifications in various modalities

general education

El Camino College
Jhonatan Aleman