Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jhonatan Morales

Jersey City,NJ

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

4
4
years of professional experience

Work History

Apprentice Painter

Jtc Painting & Decorating
07.2023 - Current
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.

Store Manager

Downtown Pharmacy
10.2020 - 07.2023
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Rotated merchandise and displays to feature new products and promotions.

Food Preparation Worker

Dunkin' Donuts
10.2019 - 10.2020
  • Maintained composure and work quality while under stress.
  • Monitored food temperature, discarding items not stored correctly.
  • Removed trash and cleaned kitchen garbage containers.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Cleaned and maintained work areas, equipment and utensils.
    Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Maintained high personal grooming standards and uniform presentation.
  • Organized and re-stocked various stations and self-service items.
  • Pushed, pulled and transported large loads and obiects.
  • Lifted and carried heavy materials.
  • Packaged and stored food products following proper handling and preservation methods.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.

Education

High School Diploma -

Urban Assembly School Of Design And Construction
New York, NY
06.2020

Skills

  • Staff Training
  • Product and Service Sales
  • Store Opening and Closing
  • Closing Procedures
  • Customer Service
  • Accurate Cash Handling
  • Budgeting and Cost Control
  • Multitasking and Organization

Languages

Spanish
Full Professional

Timeline

Apprentice Painter

Jtc Painting & Decorating
07.2023 - Current

Store Manager

Downtown Pharmacy
10.2020 - 07.2023

Food Preparation Worker

Dunkin' Donuts
10.2019 - 10.2020

High School Diploma -

Urban Assembly School Of Design And Construction

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Jhonatan Morales