Hi, I’m
Jhonathan Mejia
Kissimmee,Florida
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Keurig Dr Pepper, Inc.Orlando , Florida
Route Driver
10.2020 - Current
Job overview
- Planned daily rounds to determine most efficient way to distribute product
- Logged mileage, stops, orders and for each route.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after drives.
- Maintained positive relationships with customers to promote continued business opportunities.
- Stocked shelves and loaded orders to prepare deliveries.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
TranslateAmerikaMedellin, Colombia
Customer Service Representative
08.2015 - 09.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
JM General ConstructionMiami, Florida
Contractor
07.2011 - 08.2015
Job overview
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
Social Service Coordinators LLCMiami, Florida
Care Coordinator
12.2007 - 07.2011
Job overview
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize applications for government programs
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
Education
Springfield Central High SchoolSpringfield, MA
High School Diploma
09.1999 - 05.2003
Skills
Database Management
Contract Management
Staff Management
Sales expertise
Complaint resolution
Creative problem solving
Multi-line phone systems
Appointment Scheduling
Outbound and inbound calls
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Route Driver
Keurig Dr Pepper, Inc.
10.2020 - Current
Customer Service Representative
TranslateAmerika
08.2015 - 09.2020
Contractor
JM General Construction
07.2011 - 08.2015
Care Coordinator
Social Service Coordinators LLC
12.2007 - 07.2011
Springfield Central High School
High School Diploma
09.1999 - 05.2003