Jhonestiee Howard
Fayetteville,NC
Summary
Experienced with patient care, clinical support, and medical documentation. Utilizes effective communication skills to collaborate with healthcare teams and ensure patient well-being. Knowledge of standard medical procedures and protocols, ensuring high-quality care in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Castle Uniform
Fayetteville, NC
08.2025 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring adherence to company standards and visual appeal.
- Processed transactions efficiently using point-of-sale systems, reducing wait times.
- Provided product knowledge support to customers, increasing sales opportunities.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Supported store management in planning and executing seasonal promotions and sales events.
Donor Center Technician/Phlebotomy Technician
Grifols Talecris Plasma
Fayetteville, NC
08.2024 - 08.2025
- Organized appointment schedules, assessed donor eligibility, and finalized donor registration processes.
- Facilitated collection and processing of blood and plasma donations.
- Installed and calibrated plasma collection devices following standard protocols for accurate sample collection.
- Utilized fingerstick, hemostat, and refractometer for precise hematocrit and protein measurement.
- Monitored and maintained donor safety standards during the entire procedure.
- Performed regular upkeep and sanitation of workspace and donation center, fostering a welcoming environment for donors and volunteers.
- Strengthened customer relationships by actively engaging with clients and swiftly resolving their concerns.
- Safeguarded donor confidentiality through stringent data protection measures.
- Monitored and implemented infection control and safety standards in the execution of daily phlebotomy tasks.
- Performed venipuncture to collect blood samples, prioritizing patient safety during transport to testing facilities.
- Fostered trust and ensured patient comfort throughout phlebotomy procedures to facilitate efficient blood specimen collection.
Walmart Vision Center Associate
Walmart
Seguin, Tx
07.2022 - 06.2024
- Executed transactions and maintained point-of-sale system functionality to support retail operations.
- Supported associates in acquiring new skills to enhance team performance.
- Leveraged extensive expertise in eyewear products to guide customers in making informed purchasing decisions.
- Acquired comprehensive knowledge of various eye diseases and their impact on patient eyeglass requirements.
- Assessed patient needs and implemented precise fittings and adjustments on eyewear for enhanced usability.
- Educated patients on eyewear materials to ensure informed decisions aligned with their requirements.
- Maintained inventory levels, restocking shelves to support product availability.
- Collaborated with team members to improve workflow and customer service practices.
- Ensured a clean and organized work environment to promote safety and efficiency.
Safeway Associate
Safeway
Olympia, WA
06.2021 - 06.2022
- Executed transactions and maintained point-of-sale system functionality to support retail operations.
- Supported associates in acquiring new skills to enhance team performance.
- Exhibited strong self-management and astute judgment capabilities to achieve optimal outcomes in various scenarios.
- Emphasized personal accountability to enhance team performance and reliability.
- Developed proficiency in various roles to provide comprehensive support for diverse operational tasks.
- Managed self-checkout operations to maintain seamless customer experience.
- Conducted thorough investigations into customer inquiries and complaints, ensuring timely and compassionate resolutions.
- Resolved customer questions about merchandise and pricing, ensuring clarity and satisfaction.
Amazon Fresh Warehouse Associate
Amazon Fresh Goods Warehouse
Seattle, WA
06.2020 - 05.2021
- Implemented strategies for skill enhancement and performance optimization based on constructive feedback and self-evaluated developmental goals.
- Supported associates in acquiring new skills to enhance team performance.
- Managed task completion with efficiency and punctuality within specified time frames.
- Exhibited strong self-management and keen judgment abilities to achieve optimal outcomes in various scenarios.
- Emphasized commitment to personal accountability to enhance team performance and reliability.
- Implemented safety measures and responded proactively to ensure the health and safety of fellow associates.
- Supported delivery operations by guiding drivers in route selection and ensuring secure package handling.
- Coordinated team efforts to ensure timely delivery of packages and addressed problem-solving needs
Certified Nursing Assistant
Warm Springs Rehabilitation Hospital of San Antonio
San Antonio, TX
06.2019 - 03.2020
- Provided comprehensive assistance with bathing, dressing, hygiene, and grooming to enhance patient comfort and dignity.
- Assisted elderly patients with daily living tasks, ensuring comfort and enhancing their quality of life.
- Conducted assessments and testing to measure job knowledge and competencies required for certification-level training.
- Utilized self-direction and keen judgment to enhance operational efficiency.
- Cultivated a high level of personal accountability to ensure consistent achievement of objectives.
- Monitored and maintained safety standards to protect patient health and well-being.
- Provided comprehensive support to patients and families in navigating information related to their care and treatment.
- Refined knowledge and capabilities by systematically incorporating feedback and addressing self-identified areas for professional development.
- Supported patient mobility through transfer techniques and ambulation exercises.
- Maintained cleanliness and organization of patient rooms and common areas.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Certified Nursing Assistant
Guadalupe Valley Nursing Center
Seguin, TX
06.2018 - 03.2019
- Provided comprehensive assistance with bathing, dressing, hygiene, and grooming to enhance patient comfort and dignity.
- Assisted elderly patients with daily living tasks, ensuring comfort and enhancing their quality of life.
- Conducted assessments and testing to measure job knowledge and competencies required for certification-level training.
- Utilized self-direction and keen judgment to enhance operational efficiency.
- Cultivated a high level of personal accountability to ensure consistent achievement of objectives.
- Monitored and maintained safety standards to protect patient health and well-being.
- Provided comprehensive support to patients and families in navigating information related to their care and treatment.
- Refined knowledge and capabilities by systematically incorporating feedback and addressing self-identified areas for professional development.
- Supported patient mobility through transfer techniques and ambulation exercises.
- Maintained cleanliness and organization of patient rooms and common areas.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
Associates Degree in Nursing - ADN
Fayetteville Technical Community College
Fayetteville, NC05-2027
Associate of Science - Nursing
San Antonio College
San Antonio, TX05-2024
Nursing
South Puget Sound University
Olympia, WA05-2022
Nursing
Texas State University
San Marcos, TX12-2018
Skills
- Quick learner
- Team leadership
- Time management
- Patient care
- Vital signs monitoring
- Clinical documentation
- Venipuncture and IV placement
- Detail oriented and ability to interpret orders accurately
- Adequate client assessment and analysis
- Excellent written and oral communication
- Ability to understand patient needs and explain technical information in layman’s terms
Certification
Scribe of America Certification- 2021-02-19
CNA Certification- 01/09/2026: Listing #:612755
Expires:01/31/2028
BLS Certification: Expires 03/2027
Timeline
Retail Sales Associate
Castle Uniform
08.2025 - Current
Donor Center Technician/Phlebotomy Technician
Grifols Talecris Plasma
08.2024 - 08.2025
Walmart Vision Center Associate
Walmart
07.2022 - 06.2024
Safeway Associate
Safeway
06.2021 - 06.2022
Amazon Fresh Warehouse Associate
Amazon Fresh Goods Warehouse
06.2020 - 05.2021
Certified Nursing Assistant
Warm Springs Rehabilitation Hospital of San Antonio
06.2019 - 03.2020
Certified Nursing Assistant
Guadalupe Valley Nursing Center
06.2018 - 03.2019
Nursing
South Puget Sound University
Nursing
Texas State University
Associates Degree in Nursing - ADN
Fayetteville Technical Community College
Associate of Science - Nursing
San Antonio College