Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhonnathan Perez

Cherry Valley,MA

Summary

Results-driven Shift Supervisor with expertise in staff management, cash handling, and inventory management. Proven ability to promptly and professionally resolve customer complaints, ensuring high levels of satisfaction. Skilled in training and mentoring employees to maintain a clean and secure operating environment, while upholding workplace safety, enforcing policies, and fostering staff development.

Overview

4
4
years of professional experience

Work History

Associate

Panera Bread
Cherry Valley
05.2021 - 09.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Shift Supervisor Trainee

Panera Bread
Marlborough
10.2023 - Current

Train and supervise 8 associates in a fast-paced food service environment.

Manage operational tasks on an hourly basis, resolving any arising problems.

Respond to online and escalated customer questions and concerns to ensure satisfaction an issue

Education

Marlborough High
Marlborough, MA
06.2022

Skills

    Small Business Marketing Support

    Cash handling expertise

    Training and mentoring

    Staff management

    Inventory management

    Staff motivation

Languages

Spanish

Timeline

Shift Supervisor Trainee

Panera Bread
10.2023 - Current

Associate

Panera Bread
05.2021 - 09.2023

Marlborough High
Jhonnathan Perez