Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivian Morales

Tampa,FL

Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Housekeeper

Sococleaner
01.2019 - Current
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Hairstylist's Assistant

Yeimyg Hairs Studios
03.2017 - 01.2019
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Increased client satisfaction by providing excellent customer service.
  • Checked in with clients to confirm comfort throughout appointments and services.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Recommended products for clients based on individual needs.
  • Entertained children during cuts to allow guardians to fully focus on appointment services.
  • Updated client records and maintained client confidentiality.
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Helped customers select styles for special events such as prom and formal dances.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Restaurant Waiter

La Pequeña Colombia
03.2014 - 02.2017
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.

Education

Master of Physician Assistant Studies -

Cenal
Cali Colombia
02.2009

High School Diploma -

Liceo Los Angeles
Cali Colombia
06.2002

Skills

  • Window Cleaning
  • Residential Cleaning
  • Supply Inventory Management
  • Cleaning techniques
  • Customer Service
  • Laundry Management
  • Restroom detailing
  • Guest Relations
  • Quality Assurance Controls
  • Customer-Oriented
  • Physically strong
  • Teamwork
  • Resident support
  • Quality Assurance
  • Health and safety compliance
  • Waste disposal
  • Ceiling fan cleaning
  • Interior and exterior cleaning
  • Vacuuming and sweeping
  • Housekeeping
  • Customer service-focused
  • Vacuuming
  • Hospitality background
  • Cleaning bathrooms
  • Window Washing
  • Carpet cleaning
  • Childcare support
  • Bathroom cleaning
  • Restroom Servicing
  • Floor Vacuuming
  • Teamwork and Collaboration
  • Team Support and Collaboration
  • Electronic Communication

Timeline

Housekeeper

Sococleaner
01.2019 - Current

Hairstylist's Assistant

Yeimyg Hairs Studios
03.2017 - 01.2019

Restaurant Waiter

La Pequeña Colombia
03.2014 - 02.2017

Master of Physician Assistant Studies -

Cenal

High School Diploma -

Liceo Los Angeles
Vivian Morales