Jhonny Tolentino
The Bronx,NY
Summary
Ambitious Finance Manager offering over 2 years of experience increasing productivity through automation of processes. Confident individual with track record of accurate reporting and analysis.
Highly experienced in mentoring employees, leading talented teams and making decisions promptly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Finance Manager
Plaza Toyota
Bronx, New York
07.2022 - Current
- Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
- Analyzed credit reports from various sources to determine eligibility for loan approval or denial.
- Audited paperwork submitted by sales staff members prior to finalizing deals with lenders or customers.
- Reviewed contracts for accuracy prior to submission for processing and funding.
- Advised customers on extended warranties, gap insurance, credit life insurance., as needed.
Sales Associate
Fordham Toyota
Bronx, New York
12.2020 - 03.2022
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Increased purchase amounts by cross-selling with similar products.
Credit Repair Specialist
Jhonny Tolentino
Bronx, New York
04.2016 - 03.2020
- Developed credit repair strategies to improve customer's credit scores and financial standing.
- Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
- Negotiated with creditors to remove negative items from client's credit report.
- Identified fraudulent or inaccurate information on customers' credit reports.
- Educated clients on best practices for maintaining a healthy credit score moving forward.
- Provided excellent customer service at all times; responded promptly and professionally to inquiries from both existing and potential customers.
Sales Lead
Frito Lay
Bronx, New York
03.2013 - 03.2016
- Reviewed customer data to determine potential new markets and target customers.
- Maintained relationships with existing clients by providing product updates and information.
- Identified opportunities to improve processes related to the sale of products or services.
- Exceeded department expectations for productivity and accuracy levels.
- Managed and retained existing client accounts.
Sales Associate
T-Mobile
Bronx, New York
01.2011 - 02.2013
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Scheduled shifts for fellow associates during peak traffic times.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Sprint
Bronx, New York
01.2007 - 06.2010
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Collaborated with management teams to develop innovative marketing strategies.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
Education
Some College (No Degree) - Business Administration
University of The Sacred Heart
San Juan, PRSome College (No Degree) - Hospitality Administration and Management
UNIVERSIDAD DOMINICO AMERICANO
DOMINICAN REPUBLICSkills
- Continuous Improvement
- Financial Management
- Customer Satisfaction
- Insurance Products
- Credit Analysis
- Deal Structuring
- Lender Relationships
Certification
- Life, Accident and Health Insurance Licenses
Languages
English
Professional
Spanish
Professional
Timeline
Finance Manager
Plaza Toyota
07.2022 - Current
Sales Associate
Fordham Toyota
12.2020 - 03.2022
Credit Repair Specialist
Jhonny Tolentino
04.2016 - 03.2020
Sales Lead
Frito Lay
03.2013 - 03.2016
Sales Associate
T-Mobile
01.2011 - 02.2013
Sales Associate
Sprint
01.2007 - 06.2010
Some College (No Degree) - Business Administration
University of The Sacred Heart
Some College (No Degree) - Hospitality Administration and Management
UNIVERSIDAD DOMINICO AMERICANO
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