Jhoric De Guzman
San Francisco,CA
Summary
Highly motivated professional with a talent for mastering technology and embraces efficiency through direct line of communication. Results-driven Systems Director with a progressive career in healthcare. Proven track record for successfully integrating new Facilities departments into operational standards of excellence through continuous process improvements that drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Expert knowledge of project management, capital programs and strategic growth. Thrives in high-pressure environments. Excellent team-building skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Systems Operational Director (Facilities)
UCSF Health
San Francisco, CA
01.2012 - Current
- Oversight of Administrative operations with operational budget of $80 million dollars across support service lines
- Strategically forecasts and aligns costs associated to short- and long-term planning, modeling fiscal responsibility of departments across functional teams.
- Collaborate with multidisciplinary Leaders (Infection Control, Regulatory, Clinical Nursing, Emergency Management, Safety, Hospitality, Materials Services) to identify EOC deficiencies and determine appropriate corrective actions for remediation.
- Directly responsible for development and implementation of Policy and Procedures that support UCSF Health Facilities and Support Services, and Environment of Care.
- Proactively identify potential risks and implemented mitigation strategies to minimize negative impacts on projects and operations.
- Cultivate strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Strengthen internal controls by reviewing existing policies and procedures, ensuring compliance and alignment with UCOP standards.
- Manage budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Leverage data analytic insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Manage daily operations while overseeing multiple locations to foster increased productivity.
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Establish culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Optimize staff performance by designing comprehensive training programs tailored to individual needs.
- Enhance team collaboration through regular communication, goal setting, and performance evaluations.
Manager Operations (Perioperative Services)
UCSF Health
San Francisco, CA
01.2006 - 01.2012
- Administrative management of support services staff (Hospitality/ Patient Technical Support, Ancillary).
- Procurement and management of $11 million dollars of capital equipment for Perioperative department
- Monitor contract performance, support contract development, vendor management.
- Successfully delivered two new integrated operating rooms ahead of schedule and under budget, net savings of $13 million
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed strong company culture focused on employee engagement and collaboration.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and staff
Education
Bachelor of Science - Business Administration and Management
Dominican University
San Rafael, CASkills
- Vendor Management
- Emergency planning
- Performance Improvement
- Excellent Communication
- Teamwork and Collaboration
- Process improvement
- Operational efficiency
- Strategic planning and execution
- Critical thinking
- Relationship building
- Team leadership
Accomplishments
- Successfully integrated four new Facilities departments into system operational standards of excellence.
- Aligned enterprise portfolio growth of 65% (square footage, staffing, and equipment assets) while maintaining management increase of 5%.
- Innovated Facilities Maintenance Program, highlighted as best practice by multiple Joint Commission Life Safety surveyors.
- Modernized executive KPI reports, capturing optimization, operational efficiency and compliance.
- Led multiple unplanned environmental events (Heat Mitigation, Power Outages, Water Intrusions).
- Logistics lead for systemwide labor actions, maintaining essential hospital operations.
- Increased employment engagement scores by transforming department to embrace a culture of trust, empowerment and high performance.
Certification
- UCSF Leadership Academy
- CHFM/IFMA course study for certification
- CSHE / ASHE / IFMA member
Languages
Tagalog
Native or Bilingual
Timeline
Systems Operational Director (Facilities)
UCSF Health
01.2012 - Current
Manager Operations (Perioperative Services)
UCSF Health
01.2006 - 01.2012
Bachelor of Science - Business Administration and Management
Dominican University