justin rickerd
588 Rice Rd
Summary
Results-driven IT Director with expertise in vendor management and customer relationship enhancement. Proven ability to implement IT policies and optimize operations, leading to improved user satisfaction and streamlined processes.
Overview
11
11
years of professional experience
Work History
IT Director /Director of Facilities Maintenance
Toyota of Dothan
dothan
01.2021 - Current
- Managed vendor relationships to ensure technology alignment with business needs.
- Analyzed system performance to identify areas for improvement and optimization.
- Directed IT support services to maintain high levels of user satisfaction.
- Developed and implemented IT policies and procedures.
- Maintained up-to-date knowledge of current trends in technology solutions.
- Performed regular maintenance checks on computer systems and networks.
- Managed the day-to-day operations associated with custodial services, grounds keeping, pest control.
- Oversaw the development of short-term plans for major renovations or improvements.
- Recruited and trained new employees to meet job requirements.
Customer Relations Manager/IT Manager
Toyota of Dothan
Dothan
01.2019 - 12.2021
- Resolved customer complaints effectively and efficiently.
- Collaborated with sales team to enhance customer satisfaction strategies.
- Resolved escalated customer service issues in a timely manner.
- Analyzed data from CRM systems to identify trends in customer service needs.
- Provided guidance on how to handle difficult customers or situations.
- Managed IT infrastructure and systems for automotive operations.
- Developed IT policies and procedures for data security compliance.
- Updated shift paperwork, assisted with payroll, and produced reports.
- Verified employee time sheets for payroll processing purposes.
- Compiled and maintained employee payroll records.
Sales Coordinator
Toyota of Dothan
Dothan
02.2015 - 12.2018
- Coordinated communication between sales team and management at Toyota of Dothan.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Identified customer needs by asking questions and advising on best solutions.
- Organized customer appointments and follow-ups to enhance service delivery.
- Performed follow-up calls with customers after each sale was completed.
- Maintained an up-to-date database of prospective clients and their contact information.
Education
High School Diploma -
Suwannee High School
Live Oak, FL05-2009
Skills
- Systems integration
- IT compliance
- Vendor management
- Budget management
- Technical training
- Team leadership
- Problem solving
- Time management
- Customer relationship management
Timeline
IT Director /Director of Facilities Maintenance
Toyota of Dothan
01.2021 - Current
Customer Relations Manager/IT Manager
Toyota of Dothan
01.2019 - 12.2021
Sales Coordinator
Toyota of Dothan
02.2015 - 12.2018
High School Diploma -
Suwannee High School