Jhosayra (Josie) Waldo

As a social work intern, I will have the opportunity to develop counseling and mental health service provision skills under the guidance of a certified LCSW and Special Education principal. My responsibilities will include delivering age-appropriate interventions, counseling, and coaching to support student development. I will serve as a liaison between the school and external programs to facilitate coordinated care. Through participating in IEP meetings, delivering staff and parent training, and producing reports analyzing student observations and goals, I will build core competencies in this role. I look forward to gaining well-rounded experience providing impactful services for students' wellbeing and success.

As a crisis line counselor, I manage the crisis call center by providing counseling, resources, and follow up (s) to callers in distress reporting suicidal thoughts, substance abuse, and other high needs, while maintaining service levels, accurately documenting calls, and supporting text4teens text line per confidentiality policies.

As an intern, I actively support Care Managers and Supervisors in assessing client needs and updating care plans through regular visits and collaboration. I assist the care managers in administering the CANS-NY assessments, documenting client progress in case notes, and coordinating with community resources to deliver essential support and services. I facilitate clear communication between clients, family members, and care providers, while also conducting collateral outreach. Additionally, I contribute to the creation and updates of care plans, ensuring a comprehensive and effective approach.

I conduct comprehensive web searches on university websites and effectively organize search findings in Excel spreadsheets, resulting in improved data management and streamlined information access. I present search findings to committee members during biweekly meetings and effectively schedule meetings and interviews, demonstrating strong communication and organizational skills. I consistently provide outstanding assistance throughout my daily operations.

Throughout my time in this role, I was responsible for overseeing and providing support to individuals taking exams. This involved upholding strict adherence to testing regulations, maintaining confidentiality, and accommodating students with disabilities as needed. I also oversaw the distribution and collection of materials and helped with the necessary paperwork. If any issues or irregularities arose during testing, I promptly reported them to the Written Exam Supervisor and monitored the flow of individuals entering and exiting the exam room.

As a case manager, I conducted participant interviews to determine eligibility and maintained precise records to comply with government regulations. Collaborating with program participants, I developed individual service plans and ensured quality service delivery through regular follow-up. I also provided guidance and community resource referrals to students experiencing daily challenges. In addition, I taught a comprehensive job readiness course as a substitute teacher, and performed clerical duties such as data entry, mail sorting, and office communication management. Lastly, I facilitated and supervised student exams.

As a fiscal administrative officer, I managed month-end and year-end closings, maintained audit-ready records, and ensured the timely recording of accounting transactions. I led a team of five finance employees and worked cross-functionally with other departments in resident intake, AP/AR, billing, banking, budgeting, collections, compliance, financial reporting, journal entries, and payroll processing. I collaborated closely with procurement on RFPs, vendor documentation, contract and PO approval, requisitions, and POs. Additionally, I coordinated staff performance evaluations, developed comprehensive orientation and training initiatives, and fulfilled immediate and future departmental requirements.

As the Associate Director of Operations, I led and managed a diverse team by conducting performance evaluations and training initiatives for continuous improvement. I audited departments in multiple locations to ensure compliance and monitored various financial processes such as budgets, projections, and vendor payments for multimillion dollar accounts. I also conducted monthly collections calls to resolve discrepancies and created manual invoices for fees and production-related events. Furthermore, I monitored and analyzed client budgets, reconciled financial statements, and reported monthly progress. Additionally, I collaborated with project management teams on client-related projects and managed new hire training for client processes and relevant software used in production accounting.