Jhoseline Jimenez
Columbia,MS
Summary
Compassionate and highly motivated with strong experience supporting nursing teams in providing safe, developmentally appropriate care to infants and pediatric patients. Skilled in executing delegated clinical tasks, documenting patient status, and maintaining a calm, efficient environment under pressure. Adept at following precise instructions, communicating clearly with healthcare team members, and delivering patient-centered, family-focused care. Dedicated to upholding organizational standards for safety, service, and clinical excellence.
Overview
1
1
Certification
Work History
Veterinary Assistant / Veterinary Technician
Columbia Veterinary Clinic
Columbia, Mississippi
- Documented diagnostic information in practice management systems while maintaining electronic medical records.
- Processed laboratory tests and updated patient charts for improved patient care.
- Troubleshot clinical equipment such as blood analyzers and vital monitoring devices.
- Assisted veterinarians by preparing instruments and ensuring accurate documentation during procedures.
- Scheduled appointments and managed client communications at the front desk.
- Educated clients on treatment plans, follow-up care, and proper medication usage.
- Facilitated compliance with safety protocols and managed inventory effectively.
Customer Service Specialist / Client Support Representative
Pearl River CC
Poplarville, Mississippi
- Delivered exceptional customer service via phone, email, and in-person support while using CRM and ticketing platforms to track and resolve technical or account-related issues.
- Offered frontline troubleshooting assistance involving login problems, software navigation, device setup, and basic system functionality.
- Translated technical information into clear, user-friendly explanations for clients with varying levels of technical understanding.
- Created accurate documentation outlining user interactions, recurring issues, and recommended improvements.
- Achieved consistent performance metrics including customer satisfaction scores, resolution times, and call quality benchmarks.
- Collaborated with technical teams to escalate complex issues and ensure timely resolution.
Technical Support / IT-Related Projects
IT
- Completed coursework and practical exercises in IT fundamentals, basic networking, system troubleshooting, and data management (e.g., Google IT Support, CompTIA A+ study materials).
- Configured personal networks, created data backups, diagnosed and resolved device/OS issues, and improved system performance.
- Assisted small organizations, family, and clients with device setup, printer configuration, software installation, and cloud storage organization.
Education
Diploma - Healthcare Technology, IT Fundamentals, Anatomy & Physiology, Medical Terminology, Biology, Computer Applications
Columbia High School
Columbia, MS12-2025
Skills
- Electronic health records management
- Imaging and laboratory systems
- Practice management software
- Basic troubleshooting and hardware setup
- User account administration
- Device connectivity and printing
- Ticketing and workflow processes
- Data accuracy and digital documentation
- Information security and HIPAA compliance
- Network fundamentals and problem-solving
- Multitasking and adaptability
- Patient communication and interaction
- Workflow optimization strategies
- Analytical skills and leadership
Certification
- Google IT Support Certificate, Completed or In Progress
- CompTIA A+, Completed or In Progress
- HIPAA Compliance Training, Completed
- CPR & First Aid Certification, Completed
- OSHA Safety Training, if applicable
Core Technical Skills
Electronic Health Records (EHR), EMR charting, imaging systems, practice management systems, laboratory information systems, Basic troubleshooting, hardware setup, user account management, password resets, device connectivity, printing/scanning systems, ticketing workflows, Data accuracy, digital documentation, equipment calibration, information security, network fundamentals, Problem-solving, multitasking, patient and client communication, workflow optimization, confidentiality (HIPAA compliance)
Timeline
Veterinary Assistant / Veterinary Technician
Columbia Veterinary Clinic
Customer Service Specialist / Client Support Representative
Pearl River CC
Technical Support / IT-Related Projects
IT
Diploma - Healthcare Technology, IT Fundamentals, Anatomy & Physiology, Medical Terminology, Biology, Computer Applications
Columbia High School