Joseph H. Sledge III
Garfield Heights,OH
Summary
Skilled Professional proficient in resolving customer service issues. Collaborative team player with years of experience. Savvy and performance-driven with motivational leadership style focused on maximizing contributions and performance.
Overview
19
19
years of professional experience
Work History
Shift Lead/Key Carrier
Walgreens
Garfield Heights, OH
04.2022 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Engage customers and Pharmacy patients by greeting them and offering assistance with products and services
- Resolved customer issues and answers questions to ensure a positive customer experience
- Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
- Responsible for holding store keys to open and close without management as necessary
- Assisted manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise
- Completed resets and revisions and was responsible for basic department pricing and making daily price changes, ensuring proper signage was displayed at the store level to support accurate pricing of products as well as ensuring any additional pricing tasks related to local regulations and/or regulatory compliance programs were completed accurately and within the required time frame
- Assisted with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested
- Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Self-Employed
Life-N-Style Print
North Bloomfield, OH
05.2015 - 04.2022
- Etsy shop print on demand
- REDBUBBLE shop print on demand
- EBAY military miniature paint and sell
- Handyman helping the local elderly/disabled community around my grandfather's farm
- Painted interiors and or exteriors
- Loading and transportation of hay and or livestock
- Checking gas lines and lighting furnaces in inclement weather
- Chopping and stacking of fire wood as well as placement in some homes
- Computer installs and upgrades.
Medicare Customer Service Specialist
Novitas Solutions
Jacksonville, FL
05.2014 - 05.2015
- Assisted providers ( hospitals, nursing homes, and other medical care facilities) with explanation of payments and correct billing and coding based on ICD-9 and CMS guidelines when payment was denied or decreased
- Chosen to participate in focus groups to identify areas needing improvement to increase provider satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Electronic Services Rep
Citifinancial Services U.S.A
Jacksonville, FL
02.2006 - 07.2013
- Provided computer support service to clients accessing account information online using various portals and websites as well as assisting with account questions and servicing
- Assisted with design, functionality, and UAT of websites to improve the client experience
- Selected for vanguard group to test and service Google wallet project
- Assisted clients with website functions and serviced client accounts through online chat and Twitter
- Participated in focus groups to improve client and employee experience with websites and products.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Store Manager
Sunglass Hut International
Jacksonville, FL
05.2005 - 02.2006
- Traveled across North East Florida to manage various stores as needed.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Area Manager
Beall's Department Stores
Jacksonville, FL
01.2003 - 01.2005
- Managed various departments maintaining or surpassing revenue goals through the use of product knowledge trainings and stressing the importance of customer the experience to employees
- Traveled to new and existing stores to assist with employee training.
Education
Certificate in Supervision and Management -
No Degree - Social Sciences
Jacksonville University
A.S - Business Administration
Chaffey College
Certificate of Human Supervision And Management -
Chaffey College
Rancho Cucamonga, CASkills
- Time Management
- Educational Leadership
- Brand Promotion
- Quality Assurance
- Customer Experience Enhancement
- Recruitment and Training
- Handling Complaints
- Great Communication Skills
- Staff Coaching and Training
- Adaptable to Changing Demands
- Customer Needs Assessments
- Problem Anticipation and Resolution
Timeline
Shift Lead/Key Carrier
Walgreens
04.2022 - Current
Self-Employed
Life-N-Style Print
05.2015 - 04.2022
Medicare Customer Service Specialist
Novitas Solutions
05.2014 - 05.2015
Electronic Services Rep
Citifinancial Services U.S.A
02.2006 - 07.2013
Store Manager
Sunglass Hut International
05.2005 - 02.2006
Area Manager
Beall's Department Stores
01.2003 - 01.2005
Certificate in Supervision and Management -
No Degree - Social Sciences
Jacksonville University
A.S - Business Administration
Chaffey College
Certificate of Human Supervision And Management -
Chaffey College
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