Jhuglenyz Torres
Tampa,FL
Summary
Creative and versatile journalist with 15 years of experience in community engagement. Skilled in effective communication, interpersonal relations, and equipment knowledge. Committed to collaborative teamwork, quick learning, problem-solving, and delivering exceptional customer satisfaction. Proficient in still and video photography. Seeking to leverage my experience as I transition into a Reporter role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Radio Host
Spanish Broadcasting System
Tampa , FL
2023.04 - Current
- Developed and prepared engaging radio content for listeners for 6 days a week.
- The host show reached the number 1 spot on radio broadcasting in Tampa.
- Provided support during special events, such as fundraisers or promotions sponsored by the station, as well as recording the advertisement.
- Ensured compliance with FCC regulations pertaining to broadcasting standards and practices.
- Interviewed guests in studio and on remote locations to create compelling segments on a daily basis.
- In charge of the traffic reports during the broadcasting show.
Customer Service Representative
Maximus
Tampa , FL
2022.07 - Current
- Process an average of 100 new applications for health care coverage via telephone, interpreting determinations made by the Medicare, and enrolling into health plans.
- Performed various administrative tasks, such as filing paperwork, updating databases, and generating reports.
- Escalate calls or issues to the appropriate designated staff for resolution as needed on a daily basis.
- Facilitate translation services for an average of 40 non-English speaking callers, according to procedures.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Sales Representative
Optical District
Tampa , FL
2021.01 - 2022.07
- Demonstrated a working knowledge of vision insurance plans and billing procedures.
- Documented all transactions accurately in the point-of-sale system.
- Explained the benefits of different types of lenses and frames to an average of 50 customers a day.
- Answered incoming calls from customers regarding product inquiries or complaints.
- Maintained optical displays, merchandising products, and ensuring stock levels were adequate.
Education
Bachelor of Arts - Journalism
Catholic University Cecilio Acosta
Venezuela2017-03
Skills
- Spanish Fluency
- Live event coverage
- Voiceover production
- Improvisation
- Breaking News Coverage
- Brand building
- Data Collection
Certification
- Registered as a verified professional journalist in Venezuelan National Journalists House
- 'Improvisation without Improvisation' Certificate
- Successfully completed a Enunciation course
Timeline
Radio Host
Spanish Broadcasting System
2023.04 - Current
Customer Service Representative
Maximus
2022.07 - Current
Sales Representative
Optical District
2021.01 - 2022.07
Bachelor of Arts - Journalism
Catholic University Cecilio Acosta
- Registered as a verified professional journalist in Venezuelan National Journalists House
- 'Improvisation without Improvisation' Certificate
- Successfully completed a Enunciation course
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