JUAN E RAVE
Ossining
Summary
Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Host
Capriccios
Croton On Hudson, NY
03.2022 - 02.2026
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Trainer Assistant
Broskis S.A.S
04.2021 - 02.2022
- Wrote training manuals for customer service employees and manager positions according to strict company guidelines and protocols.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed and implemented updating training programs for employees.
- Monitored day-to-day activities of the company and employees, noting areas needing improvement and implementing plans for rectification.
Education
High School Diploma -
Fatima High Scool
12.2017
Skills
- Role Playing
- Simulation Leadership
- Leadership Development
- Attention to Detail
- Assignment Delegation
- Spanish Fluency
Accomplishments
- Eliza Stephens (Manager) 914-486-4286
- Patricia Desousa (Coworker) 914-625-1105
- Monica Rios (Family Relative) 914-815-8464
Languages
Spanish
Native/ Bilingual
French
Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Host
Capriccios
03.2022 - 02.2026
Trainer Assistant
Broskis S.A.S
04.2021 - 02.2022
High School Diploma -
Fatima High Scool