Jhynda Perpignan

Accurately receives, sorted, logs, labeled and processes incoming specimens for laboratory testing

• Verifies patient information and specimen integrity to ensure accurate test results
• Ensure proper handling of specimens in compliance with safety, quality, and HIPAA regulations
• Entered specimen data into the Laboratory Information System (LIS) with speed and accuracy
• Maintains strict adherence to quality control procedures and regulatory guidelines
• Prepares specimens for analysis by labeling, centrifuging, aliquoting, and distributing as required
• Participated in lab meetings and project presentations.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Followed safety protocols while handling hazardous materials.

• Accurately received, logged, and processed incoming specimens for laboratory testing
• Verified patient information and specimen integrity to ensure accurate test results
• Maintained strict adherence to quality control procedures and regulatory guidelines
• Prepared specimens for analysis by labeling, centrifuging, aliquoting, and distributing as required
• Performed data entry of patient demographics and test orders into the laboratory information system (LIS)
• Managed specimen inventory levels to ensure an adequate supply for testing needs
• Collaborated with healthcare professionals to resolve any discrepancies or issues related to specimen collection or handling
• Followed established protocols for sample storage, retrieval, and disposal in compliance with safety regulations
• Maintained a clean and organized work area to promote a safe working environment
• Communicated effectively with team members regarding any changes or updates in processes or procedures

• Receive and sort clinical lab specimens
• Prepare specimens for testing and analysis
• Scan and/or data entry of specimen and patient information
• Ensure all lab equipment is working properly and perform minor instrumentation maintenance
• Troubleshoot any specimen-related issues
• Maintain a clean and safe work environment
• Complete record logs and other administrative duties as requested
• Follow all Standard Operating Procedures to ensure safety and quality standards
• Prepared specimens for testing and analysis.
• Prepared samples for centrifugation, aliquoting and preserving sample integrity.
• Maintained lab by calibrating equipment and cleaning surfaces and items used.
• Managed specimen sample handling, receiving, storage and inventory.
• Demonstrated competence in collecting lab samples for testing.

• Answered high-volume inbound customer calls assisting customers with toll violations, billing questions, and account inquiries
• Provide step-by-step support for account setup, online portal access, payments, and dispute resolutions
• Educated customers on EZ pass policies account maintenance, and toll usage guidelines
• Documented all customer interactions accurately in CRM and ticketing systems
• Provide clear and courteous assistance to resolve account issues and customer concerns
• Handled sensitive payment and account information with confidentiality and accuracy
• Met and exceeded performance targets for call quality, resolution time, and customer satisfaction
• Maintained accurate records of customer interactions in company databases
• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Safely operate vehicles adapted for disabled individuals
• Picking up and dropping off passengers, following the route schedule
• Securing mobility equipment inside the vehicle and maintaining records
• Adhere to all of the company's safety rules and guidelines
• Greet and assist passengers on and off the vehicle
• Medical Transport Specialist (PT) First Care Medical Transport-Lake Hiawatha, NJ January 2015 to July 2016
• Safely operate vehicles adapted for disabled children
• Picking up and dropping off passengers from school and home
• Securing mobility equipment inside the vehicle, maintaining records
• Adhere to all the company's safety rules and guidelines
• Greet and assist children on and off the bus assuring a positive riding experience