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Self-motivated individual with a "can do" mentality. Currently seeking a career opportunity in the IT Cloud Industry. Over 15 years of experience with IT administration, virtualization, troubleshooting, networking, customer service, & problem solving. I have superb customer service soft skills, active listening, & verbal communication. Works well in a team orchestrated environment. Ability to work with people across different cultures and different levels of the organization. Willingness to learn about new IT software, system tools. Willing to work under pressure, until the issue is resolved to ensure overall customer satisfaction. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Seasoned Technical Support Supervisor with a proven track record at AT&T, enhancing customer satisfaction through expert network troubleshooting and exceptional service desk management. Skilled in MS Office and Windows 10, I excel in transforming customer challenges into opportunities, significantly improving team performance and efficiency. Demonstrates unparalleled customer service expertise and technical acumen.

Dynamic Technical Support Supervisor with a proven track record at Nearlinx, enhancing team productivity and customer satisfaction through effective problem-solving and strong leadership. Skilled in Netsapiens VOIP and Network troubleshooting and fostering excellent verbal communication. Passionate about leveraging customer support management and multitasking abilities to achieve outstanding results. Always committed to provide legendary customer service, ensuring that every customer interaction is a positive experience.

Seasoned Technical Support Engineer with a demonstrated history of delivering exceptional service to clients, spanning diverse business environments, from individuals to small businesses with up to 50 employees. Recognized for meticulous attention to detail, unwavering dedication, and a trajectory marked by rapid advancement within previous roles. Eager to leverage expertise and commitment in contributing to a forward-thinking organization for long-term career growth

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Jia Foster

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Patient Service Representative

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Technical Support Supervisor

Patient Service Representative

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