Jia Foster
Customer Service Specialist
Arlington,TX
Summary
Experienced in managing technical support teams to consistently deliver exceptional service. Demonstrates strong problem-solving abilities, efficiently resolving complex technical issues. Proven track record of fostering team collaboration and driving continuous improvement in support processes.
Overview
4
4
years of professional experience
Work History
Technical Support Supervisor
Teleperformance USA
12.2023 - 01.2025
- Developed comprehensive training materials to ensure consistent knowledge across the technical support team.
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
- Implemented performance metrics to monitor team productivity, identifying areas of improvement and implementing necessary changes.
- Oversaw the creation of a comprehensive knowledge base, enabling faster access to solutions for common problems faced by customers.
Patient Service Representative
Pridestaff
09.2020 - 05.2022
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patience.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Texas School of Phlebotomy
Mansfield, United StatesPure Dental Academy
IrvingSkills
Network troubleshooting
Timeline
Technical Support Supervisor
Teleperformance USA
12.2023 - 01.2025
Patient Service Representative
Pridestaff
09.2020 - 05.2022
Texas School of Phlebotomy
Pure Dental Academy
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