Jia-Ing Lin
Lynnwood,WA
Summary
Experienced Customer Service Supervisor with a proven track record of improving team performance, customer satisfaction, and operational efficiency. Adept at process optimization, team training, and delivering outstanding service. Looking for a chance to use my skills in a new company.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
JOHO Excellent Inc.
03.2015 - 11.2023
- Improved team service quality, raising customer satisfaction from 65% to 80% through training and evaluations
- Created and maintained client SOP databases, reducing staffing needs by 15-30% and increasing efficiency
- Consulted on SOPs and delivered custom reports, helping clients cut administrative costs by 20%
- Managed customer inquiries and resolved issues promptly to ensure satisfaction
- Conducted surveys to collect feedback and improve service strategies
Barista / Floating Support Staff
Second Floor Cafe
09.2012 - 03.2014
- Prepared high-quality beverages and desserts according to recipes
- Maintained cleanliness and complied with health standards
- Delivered excellent customer service, addressing complaints quickly to enhance the dining experience
Temporary Sales Associate
Pacific SOGO Department Stores
05.2010 - 03.2013
- Promoted and demonstrated products to help customers make informed purchases
- Handled payment transactions and ensured accurate billing
- Arranged and maintained product displays to attract customers
Dessert Assistant / Server
Room 4 Dessert
04.2009 - 06.2010
- Prepared ingredients and followed recipes to create various desserts
- Ensured the kitchen area was clean and organized
- Assisted customers in selecting desserts and answered product inquiries
Education
Bachelor's - Economics
Fu Jen Catholic University
07.2016
Skills
- Customer service
- Adaptability
- Active listening
- Problem-solving
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Customer Service Supervisor
JOHO Excellent Inc.
03.2015 - 11.2023
Barista / Floating Support Staff
Second Floor Cafe
09.2012 - 03.2014
Temporary Sales Associate
Pacific SOGO Department Stores
05.2010 - 03.2013
Dessert Assistant / Server
Room 4 Dessert
04.2009 - 06.2010
Bachelor's - Economics
Fu Jen Catholic University
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