Summary
Overview
Work History
Education
Skills
Timeline
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Jia(Daisy) Li

East Meadow,NY

Summary

A motivated sales associate with over 9 years of experience in the cosmetic industry with 5+ years with CHANEL (China) and 2+ years in the U.S. I have extensive knowledge in skin care, cosmetics, and fragrance. While at CHANEL China my counter was ranked top 7 out of 300 throughout China.I am a team player with great customer service skills who drives in fast-paced environments. After arriving in the United States I have been working in International Shoppes which is located at JFK duty-free for two years. I assisted with Chanel Travel Retail opening the first Chanel DutyFree Bouquet Store in the position of Chanel Counter Manager.

Overview

11
11
years of professional experience

Work History

Chanel Duty Free Counter Manager

CHANEL
04.2019 - 04.2020
  • Reports To: Vendors Account Coordinator and General Manager of International Shoppes
  • The Counter Manager assists in the management of their assigned counters throughout the JFK International Airport T1, T5 & T8
  • This position is responsible for generating sales through customer service, staff coaching and development, and maintenance of counter merchandising standards and plan-o-grams, sales and data
  • Act as a positive role model by demonstrating excellent customer service, utilizing product knowledge and related selling skills;
  • Address and resolve any customer inquiries or concerns and / or seek appropriate assistance from management or other staff as required;
  • Assist in providing proper counter coverage at all times based on business needs;
  • Determine and communicate individual and team sales goals and assist in holding Beauty Advisors accountable for results in accordance with the Company’s business practices;

Chanel Duty Free Beauty Advisor

CHANEL
01.2018 - 04.2019
  • Responsible for selling specific Chanel merchandise and providing exceptional customer service to the clients, while working with terminal management to drive sales.
  • Greet clients and engage them to ascertain their needs and/or wants
  • Based on the client's needs and wants, assisting with finding merchandise and recommending additional merchandise or alternative
  • Ensure the highest level of customer service resulting in increased productivity and achieving sales goals.

Sales Associate, Makeup Artist

CHANEL
04.2011 - 02.2016
  • Open and closed store.
  • Achieve Daily sales goals.
  • Share product knowledge and the brand's history story with customers while making personal recommendations.
  • Achieving daily sales goals.
  • Working with team members to provide excellent customer service.

Sales Associate, Makeup Artist

SHISEIDO
04.2009 - 04.2011
  • Open and closed store.
  • Develop relationships with customers.
  • Develop communication skills, and product knowledge by attending classes provided by Shiseido's education

Education

Bachelor Management of Tourism

Zhengzhou University
06.2008

Skills

  • English, Chinese (Mandarin, and Henan dialect)
  • Excellent team player
  • Ability to develop customer relationships and loyalty
  • Helped customers select products that best fit their personal needs
  • Answered customers' questions and addressed problems and complaints
  • Maintained visually appealing and effective displays for the entire store
    Educated customers on product and service offerings
  • Consulted with customers on the latest styles and trends
  • Collaborated with customer service team members to give exceptional service throughout the shopping and purchasing experience

Timeline

Chanel Duty Free Counter Manager

CHANEL
04.2019 - 04.2020

Chanel Duty Free Beauty Advisor

CHANEL
01.2018 - 04.2019

Sales Associate, Makeup Artist

CHANEL
04.2011 - 02.2016

Sales Associate, Makeup Artist

SHISEIDO
04.2009 - 04.2011

Bachelor Management of Tourism

Zhengzhou University

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Jia(Daisy) Li